Very happy with the price and quality
Very happy with the price and quality! Will be back for more in the future.
By Lisa
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
98 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Custom Lapel Pins with ThePinGurus! Submit your free artwork and quote request today.
ThePinGurus (thepingurus.com) has 98 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
98 approved reviews, newest moderated first
Very happy with the price and quality! Will be back for more in the future.
By Lisa
2nd review. 1st review found below... Company promised to make up for the their lack of customer service and poor turn-around from my first order; however, the process seemed just as bad the 2nd time around. Communication was poor as it took days waiting for a follow up. I reached out to ask about tracking 3 weeks ago and have not received any response back as to where my current order is. I gave them another chance, but I was fooled to believe I could trust them as business partners. Writing a review seems to be the only way to really get their attention. 1st review that was asked to be deleted by them last year: "I ordered back in July and at the time they were very responsive to my e-mails and had a proposed delivery time in mid Aug. Once I submitted my order, communication became sparse and my order has still not been fulfilled (currently 8 Sep 2020). I reached out multiple times and got responses claiming my package was being packed, but I have yet to receive a tracking number weeks later. Extremely disappointed with the lack of communication, customer service and overall professionalism. This seems to be a trend as their is a similar situation which occurred earlier this year on March 9, 2020."
By Scott L.
Response from ThePinGurus· Jan 29, 2021
Hi Scott, I am sorry to hear this! I see your order was shipped on Dec 3rd via FedEx. We also strive to provide the highest level of customer service and satisfaction. I would like to apologize if you feel our customer service was lacking any way. It is feedback like your own that helps to shape the future of our business. - David
Love everything I’ve ever ordered! I find myself looking for any and all excuses to order more!
By George N.
Customer service was top notch! Thanks guys!
By Cody M.
An absolute pleasure to work with! Excellent support. The final product is outstanding!
By Kyle A.
We worked with Ben, who did a great job from start to finish. He provided us with proofs with an excellent turnaround time, as we were on a bit of a time crunch. When the pins came in, they were great quality, but they did have a misprint. We reached out to him and Ben got back to us immediately the next morning and provided a solution we are very happy with. Superb customer service from Ben and The Pin Zone! Definitely will continue to order with them!
By Traci
Whenever I have questions or want status updates, they are quick to respond! All the pins I’ve ordered have come out amazing and I trust them to execute all my ideas :) 10/10 would recommend
By Marisa
The pins that I ordered were beautiful and came in in a timely manner.
By Jennifer M.