ThePhotoStickReviews of thephotostick.com

Photostick have my money - and my photostick - and refuse to give me a refund or to resend the item (which was returned to them before it could be delivered successfully). Their attitude, when I finally received a response, showed a complete disregard for fairness or customer service. They seem to think they're within their rights to behave like this. Appalling treatment, which wouldn't be allowed under UK law.

I so wish I had seen these reviews before I purchased from these thieves. The photostick cost me over £70 and while I was waiting for it to arrive, I got a card through the door to say I had to go to the post office as I had to pay £23.50 customs charge. I was appalled. Nowhere was it clear that this might happen. In fact every page had “30 day no quibble money back guarantee” at the bottom of it! When I contacted the company I was firstly ignored and eventually received a response which basically said there is no refund if the stick is sent back because of refusal to pay customs charges. I have explained that I’m disabled, cannot get to the stick even if I wanted to! I believe I’m dealing with an outsourcing company in the Philippines, so I hold out very little hope at all. Whatever you do, avoid this company, the photostick and anything else they may make.

I have yet to receive my PhotoStick. I was out when the Postman tried to deliver it and as he wanted a £12.00 custom charge, he took it back to the sorting office . Having read all the awful reviews, I ask myself should I lose another £12.00 besides the money I have already paid for this product. Also I was unaware I would be expected to pay a customs charge which makes this photo stick expensive

Very very bad. It has never completed on my pc or my mac. It stops about half way or less. When you ask for support your get NOTHING back. I don't think they have support staff. Just a spam staff. Worse product I have ever bought...really. Worse they spam the heck out of you I receive more spam from this company then all other companies combined. at least one per day.

Recently purchased this 128gb USB 3 drive, have got over 50,000 pictures to backup. Had to pay an additional £20 UK postal/customs tax- be warned. Not the best setup procedure to find folders to save/copy, it would be a bit easier if they used a Windows Explorer style folder with a tick box to select folders/subfolders. After several failures to save selected had to contact support to help reset built-in software to default. They were very good on this and they supplied a special link to download the software and reinstall, this worked very well. Unfortunately, after many attempts to save, reformat etc occurred as failed to save selected folders or all their content, there is a big design fault in the software, it appears to fail to recognise a large number of folders or pictures which requires a second or third attempt. After selecting the required folders to work with there is no "Save feature" so you can go easily to a predetermined backup, have to input details every time! Support staff take 2-3 days to respond and supply good screen prints to follow, but software needs some work on it. I am fairly good with computers, but an average user may struggle having to reformat/install several times. Now waiting for further support, fingers crossed.

I have ordered my Photostick on the 16th of October 2018. Written numerous e-mails to their customer support. I received the same generic e-mail every time. Stating they can't track the parcel as soon as it leaves the USA, then suddenly they say the courier driver said he delivered it, then again it must be at a Post Office in my country and the last one states it's out of their hands if it leaves the USA, I must try and follow it up myself. I am fed up, paid over $200 for my order and NOTHING. Please don't order ANYTHING from them!

This is a total rip off!! I ordered the 64Gb in November and it took 50 days to get to me in Ireland. I followed the instructions and left it to download the photos on my Mac computer. It took almost 4 hours and told me it was a successful download of 7182 photos however when I clicked on the list there were no photos to view. It also shows capacity used 1% and when I click on View Logs it is blank!!! They have some nerve to say in their Terms & Conditions that they will not refund anyone after 30 days from the time it was shipped!!! So tough luck that it is faulty and they couldn't care less!!!!

A complete waste of money and my time. Firstly I was sent 2 x 64GB instead of the 2 x 128GB I ordered. Then when I wrote and said that I wanted 2 x 128GB and would return the 2 x 64 GB. I emailed 4 times with only an initial response that my email was received and that they would be in contact. Eventually I found a returns email and I was sent out 1x 128GB but no option for the other 128GB or to return the 2 x 64GB. Trying to make the most of it - I found out all three sticks didn't do as they were advertised to do - They didn't remove doubles, didn't save the photos in any logical order and were not as fast as they were advertised to be. I put the 128GB in my computer and pressed GO - instead of 20mins later, it was 4 days later (and with the screen saver turned off to make things quicker and the downloading continuous) only 76% of the downloading was completed - Then the wifi dropped out. I started again and it got back to where it was and again the downloading stopped. I tried again to complete the download and it reads that there is an error and no application is available. There is no 'GO' tab. Through PayPal I have been reimbursed but that is not the point. I really wanted to back up my photos and I lost a lot of time downloading. The stick is full of continuous repeats wasting space that the whole content of photos should have but didn't fit. I don't trust what I managed to fit on the 64GBs as being complete with my photo library and the 128GB is not allowing me to reload. If I didn't request a PayPal investigation I doubt very much that I would have had a response from the company or that any money would have been reimbursed with the 30 day money back. I am very disappointed and too scared to order from another company so unfortunately can't back up my photo library