ThePhotoStickReviews of thephotostick.com

South Colorado Avenue 225, Haxtun, Colorado

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The Fair Hearing score

2.5/ 5

Poor

555 reviews

ThePhotoStick2.5Poor

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About ThePhotoStick

Get ThePhotoStick or ThePhotoStick Mobile to easily and securely backup all your photos and videos and free up space on your phone or computer.

ThePhotoStick (thephotostick.com) has 555 customer reviews on The Fair Hearing, with an average rating of 2.5 out of 5.

Also known as: thephotostick.com
Website: thephotostick.com
Category: Appliances & Electronics
Location: Haxtun, Colorado
Listed on The Fair Hearing: 2026

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Apr 22, 2026

If I could give 0 stars I would

If I could give 0 stars I would. Before purchasing I went through all requirements and my phone met all the requirements for the PhotoStick to work with my phone. I ordered the item and had no doubt it would work with my phone since it met all requirements listed on their website so I didn’t try it out right away. I finally got time to use this a few months later. I went through with their tech all the steps to get it to work. The last thing I did with them is sent a screenshot of what came up when the PhotoStick was inserted. I was then told that the PhotoStick was incompatible with my phone. Now it was past the 30 day return window. I contacted customer service thinking that since their website was incorrect and it indeed did not work with my phone even though it met ALL requirements that they’d refund me. Nope! All they did was kept repeating over and over that their return policy is clearly posted on their website. They weren’t understanding that their requirements were too but that they have incorrect information on their website. Seems pretty shady to me and they do not stand behind their products and their misinformation. Do not buy this product! Adding a reply to their reply to my above original review: If you would have actually read through the review I wrote you would see that I already have worked with your tech and went through all the extra steps that they provided and it still did not work and was told my phone was INCOMPATIBLE by your tech. Again, thank you for telling me for the 100th time that is is out of the 30 day refund window.

By Karly

Response from ThePhotoStick· Apr 22, 2026

Hello Karly, Thank you for your review. We see that you contacted our support team and were informed that your phone is compatible with our product. Our technical support team has also reached out to you through your support ticket to assist in getting your device up and running. We understand your concern regarding the return; however, your order is now beyond the return period and no longer qualifies for a refund. Our policies are provided for all customers to review prior to placing an order, and we encourage customers to test the product within the 30-day money-back period to ensure it functions properly. We regret that this situation did not work out as expected for you. Please respond to your existing support ticket so our technical support team can continue assisting you. There are a few additional setup steps required for Motorola phones, and our team is ready to guide you through them. EDIT - Karly, yes you did work with one of our agents, who did not provide you the correct work around. Your phone IS INDEED compatible with our product. I have sent you to our senior tech agent who was trying to work with you further to show you the work around for your specific phone, but you refuse to work further with them. Thank you for your time, and we look forward to resolving this matter for you. Sincerely, ThePhotoStick Review Team