Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
217 reviews
The Perfume Shop (USA)Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are the leading perfume and fragrance experts in USA. At The Perfume Shop , you can shop online or in-store from an unrivaled selection of over 5000 authentic perfumes, colognes, and fragrances across 200 designer brands for men and women.Our knowledgeable sales advisors and fragrance specialists are dedicated to guiding you toward the perfect scent - whether you visit our physical outlets or browse our luxury collection online. From everyday favorites to exclusive designer perfumes and niche fragrances, every product is 100% authentic and competitively priced.Enjoy exclusive offers, fast shipping, and free shipping options on selected orders. With both online and in-store shopping experiences, The Perfume Shop USA delivers trust, authenticity, and expertise - making us the go-to destination for luxury perfumes, colognes, and designer fragrances.
The Perfume Shop (USA) (theperfumeshopusa.com) has 217 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
217 approved reviews, newest moderated first
Pkg camecsafely wrapped & on time.
By Carolyn G.
Response from The Perfume Shop (USA)· Sep 11, 2026
Thank you for your review! We’re glad to hear your perfume order arrived safely, securely wrapped, and on time. We truly appreciate your trust in The Perfume Shop USA and hope you’re enjoying your fragrance. We look forward to serving you again!
Take for long but everything like I want thank you gices
By Steven S.
Response from The Perfume Shop (USA)· Sep 11, 2026
Thank you for your review! We’re glad to hear that, although your order took a little longer than expected, everything arrived as you wanted. We truly appreciate your patience and your trust in The Perfume Shop USA. We hope you’re enjoying your fragrance and look forward to serving you again!
Not good company,,never send a fragance that i bougth...ridiculous
By Eligio R.
Response from The Perfume Shop (USA)· Aug 11, 2026
Dear Customer, We’re sorry to hear that you were unhappy with your experience. However, according to the UPS tracking information, your order was successfully delivered on August 5, 2026. UPS Tracking: 1ZX7511W0393754736 Your order was placed on July 26, 2026. Please note that Saturday and Sunday are not business days and are therefore not included in the shipping timeframe. We’re always happy to assist if you have any questions or concerns regarding your order. Please contact our customer support team at [email protected], and we’ll be glad to help. Thank you.
Es excelente me gustó si rapidez si regalaran muestras conocería más perfumes y compraría mas
By Sansra F.
Response from The Perfume Shop (USA)· Aug 11, 2026
Thank you so much for your wonderful feedback! We’re very happy to hear that you enjoyed our fast service. 😊 We truly appreciate your suggestion about samples and will definitely keep it in mind. We’d love to help you discover more fragrances and find your next favorite perfume! Thank you for your support, and we look forward to serving you again soon! ❤️
My perfume smells like alcohol. No hint of the perfume. I’ve reached out regarding the issue with no response.
By Sandra
Response from The Perfume Shop (USA)· Aug 11, 2026
Dear Customer, We’re sorry to hear about your experience. We checked our records, but we could not find any previous inquiry from you regarding this issue. Our official customer service email is [email protected]. Please feel free to contact us directly so our team can assist you. Fragrances can sometimes smell different depending on their concentration, formulation, batch, storage conditions, and how they react with individual skin chemistry. However, we understand your concern and would be happy to review the issue with you. You can also return the item within 30 days in accordance with our return policy. Once we receive the returned product, our team will inspect it and process the appropriate resolution. Please contact us at [email protected], and we’ll be happy to help resolve this for you. Thank you.
If I could do 0 I would. So they have a fragrances priced at 189 and also had a discount on it at first I was hesitant cause it was niche but I did it anyways after researching I went with it. The ended up canceling my order I asked why and they never responded. After looking back checking to see if maybe it stocked out it wasn’t that. These idiots cancelled my order and raised the price to 288 and never responded. I have a small business and I get there’s P&Ls. But if you had something marked at that priced and I purchased you can’t change the price after. Whoever did this ignorant crap it’s bad for business. They literally changed the price the day of they canceled don’t buy from here spend the extra 10$ and get it from a better site.
By Cris M.
Response from The Perfume Shop (USA)· Jun 24, 2026
Dear Customer, Thank you for sharing your concerns. We completely understand why this situation is frustrating, and we sincerely apologize for the disappointment. We want to assure you that your order was not canceled to increase the price. The product you ordered is a very rare item, and we made every effort to source it for you after receiving your order. Unfortunately, it is currently out of stock from our suppliers and unavailable. You can also see that it is now listed as out of stock on our website. Please keep in mind that the prices of rare and limited-availability products can change frequently based on supplier availability and market conditions. These price changes are determined by the supply chain and are not the reason your order was canceled. Rather than keeping your order on hold with no estimated restock date, we made the decision to cancel it and process your refund on the same day so that you would not have to wait unnecessarily. We sincerely apologize for the inconvenience and appreciate your understanding. Thank you for giving us the opportunity to explain the situation. Kind regards, Customer Support
Affordable and on time delivery
By dokogwuyahoo.com O.
Response from The Perfume Shop (USA)· Jun 24, 2026
Thank you for your wonderful review! We're delighted to hear that you found our prices affordable and that your order arrived on time. Providing great value and reliable delivery is always our goal. We truly appreciate your support and look forward to serving you again soon! The Perfume Shop Team
the employees were so nice to me the fragrances were top notch, good quality, new, and just fresh overall and dont even get me started on the vibe there, its so chill and calming u will definitely feel welcomed
By Zack S.
Response from The Perfume Shop (USA)· Jun 24, 2026
Thank you so much for your amazing review! We're thrilled to hear that you had such a great experience with us. It's wonderful to know our team made you feel welcome, you loved the quality and freshness of our fragrances, and enjoyed the relaxing atmosphere. Your kind words mean a lot to us, and we can't wait to welcome you back again soon! The Perfume Shop Team
