Love a company that has an office that…
Love a company that has an office that is responsive to the customer service emails!
By Sancho P.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
102 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
theperfectjean.nyc is listed under Clothing & Underwear.
theperfectjean.nyc (theperfectjean.nyc) has 102 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
102 approved reviews, newest moderated first
Love a company that has an office that is responsive to the customer service emails!
By Sancho P.
A professional and responsible company. Great product. Worth every penny.
By Kurt V.
Awesome quality of clothes and even better customer service.
By Pratik
Barbie was quick to respond to my question and situation. She was knowledgeable and helpful. Barbie exhibited excellent customer service skills by listening to my problem, and then provided a fair and thorough solution. TPJ is doing things right, and really do out the customer first. I will definitely continue to purchase jeans from TPJ!
By James M.
The customer service is the best. They always exceed my expectations.
By Mike
I definitely recommend this company and product the contact with this company is easy and with a quick response to any problems! I ordered twice from tpj and the delivery was wick and jeans are perfect but I recommend ordering a size down
By Darry E.
I ordered two pairs of jeans but only received one. They did not fit like the way they are presented on the website either, more bell bottom than skinny leg. I've have sent three emails to customer care to tell them I'm missing one pair, never received a response and looking for return information. No response, even though they did respond to one of my email, so I know they are there. Very disappointed considering I'm paying $200 a pair with fees and taxes
By DARIN P.
Excellent product and customer experience!
By Bill S.