Highest possible marks for customer…
Highest possible marks for customer service!
By Richard H.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
391 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Home of the World's Finest Guitars
The North American Guitar (thenorthamericanguitar.com) has 391 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
391 approved reviews, newest moderated first
Highest possible marks for customer service!
By Richard H.
Best management, Most helpful & informed staff. The best guitars on the planet!!
By Troy R.
Brilliant follow up and service
By Tim
Last week I received my B&G Little Sister Crossroads. I’ve been playing almost 60 yrs. This is one of the nicest instruments I’ve ever played. NAG was super easy to work with. Easy access to credit. They are always available to chat/answer questions. I’m usually hesitant to purchase an instrument without some hands on but this whole process was so comfortable from the get go that I went for it. Glad I did.
By David S.
The North American guitar is selling great guitars. Jordan was very helpful over the video calls and was able to answer any questions I had about the guitar. I’m very happy with the purchase of my new Maestro fanned fret.
By Jack
great store, great guitars, great customer service
By Bastien G.
Amazing inventory of high quality guitars. So glad to find my dream straight grain, AAAA Brazilian rosewood and tight grain Adirondack Collings D-2 that I previously had to go to prewar Martins to find. Sounds as good as it looks!
By Jim
Richard was very helpful and responsive. Oh yea, I also got a great guitar!
By John L.