RV Fridge GuysReviews of thenorcoldguy.com

Arrived quickly, fit properly.

It is very easy to get the wrong part number as many of the diagrams look very similar

This was one of the easiest transactions I have ever had. These guys are spot on with there parts and there service I give these guys 5 stars and 2 thumbs up.

I do lots of research before buying stuff and fond The Norcold Guy...thought my troubles were over, shop on line and I would have my fridge fixed in no time. Ordered the fridge door Sept 4th and 2 days later got an email saying they don't ship to Canada, "do I have a US address to ship it to?." Of course not, I live in Canada; I don't remember seeing anything about not shipping to Canada or weight restrictions. It's been 2.5 weeks and I had to ask where the M/C refund was, today I found out that now it cost me about $20 to do this 'non-business' deal. Maybe I need to read the fine print, it was going to cost $35 shipping, maybe somebody decide that this wasn't 'light' enough for that amount.

Tried multiple times to get status of my order placed on 8/30/19 via email and phone. Very poor customer service.

Prompt delivery of a part sorely needed.

Great products but I wasn’t that happy about the company’s lack of response to my problem inquiry. I ordered parts and still had an issue so I emailed them and they never responded. However I did get 3 emails reminding me I still had other items in my “cart”. I ended up reading threads and decided to replace another item. Spent $400 on direct replacement parts. They are great parts, they excel at tracking shipments, sending invoices etc. but I had zero contact from them when I asked for help diagnosing an issue.

Correct part, quick delivery but statement on website reflecting support on parts ordered failed miserably. Had requested twice, per their feedback form, for support on an ordered part but haven't received a response.