The products are amazing and the…
The products are amazing and the customer service is top notch!!!
By Alexis T.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
454 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The New Primal pioneered grass-fed jerky in the US years ago and has since emerged as a tour de force brand, crossing categories with clean-lable condiments, helping to lead a Whole30-based better-for-you movement across grocery stores nationwide.
The New Primal (thenewprimal.com) has 454 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
454 approved reviews, newest moderated first
The products are amazing and the customer service is top notch!!!
By Alexis T.
Great service, came quickly, packaged nicely. And I loved the note and extra dressing to try! Thank you for providing great service and products!
By Chelsea G.
Easy snack and great tasting!
By Patricia T.
I am very happy with the responsive service, prompt shipping, and delicious beef sticks.
By Janelle K.
Excellent customer service love the bbq jerky
By Customer
Love the ginger dressing....received a discount on order and an extra bbq sauce to try! Def will be ordering again :)
By Stephanie
Easy website to navigate and purchase from. Very nice packaging with a personal touch for the holidays.. Nice little note inside and awesome samples and some recipes.
By Michelle B.
Response from The New Primal· Dec 9, 2019
Hi Michelle! We're delighted to help and hope you find some recipes you like! Happy Holidays! -The New Primal Customer Service Team
I signed up for a subscription but then it stopped earlier this year and I was never notified why. Very weird. My brother Dave Brooks had the same thing happen to him
By Yo