Great Service
Products were flavorful and shipment arrived very quickly. Thanks!
By Jean F.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
454 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The New Primal pioneered grass-fed jerky in the US years ago and has since emerged as a tour de force brand, crossing categories with clean-lable condiments, helping to lead a Whole30-based better-for-you movement across grocery stores nationwide.
The New Primal (thenewprimal.com) has 454 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
454 approved reviews, newest moderated first
Products were flavorful and shipment arrived very quickly. Thanks!
By Jean F.
I emailed the customer service team regarding a bottle of buffalo sauce that was rusted under the cap. I love New Primal sauces so needless to say I was a little disappointed. I received an email back the same exact day with an apology and explanation of the issue, as well as, an offer to mail a replacement bottle. This all happened within 3-4 days, amid a global pandemic. Really impressed with the response and will definitely be a customer for life. Thanks for making such great products!
By Jennifer F.
These are delicious and good for you! They are amazing.
By Angela H.
Such awesomely tasty product!
By Bruce C.
DA BEST TASTING SAUCES EVER.
By Schanel
I appreciate produces without sugar. my husband and I enjoy the beef sticks to stave off hunger when we are out and about....and we don't eat at restaurants.
By Roni from M.
We love this product, our toddler loves it, and when we had an issue, customer service was top notch. Will continue to subscribe.
By Xarata
Product arrived quickly! My son loves the chicken sticks.
By Alisha S.