Refreshingly Great Customer Service
They go above and beyond trying to get you what you want even if they need to order. The owner. Josh, sets a great example for his staff.
By Elizabeth
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
165 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Mountain Air is a family-owned, specialty outdoor retail store located on the Central Coast of California. Since 1975, we’ve been helping all people at all skill levels explore and enjoy the outdoors.
The Mountain Air (themountainair.com) has 165 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
165 approved reviews, newest moderated first
They go above and beyond trying to get you what you want even if they need to order. The owner. Josh, sets a great example for his staff.
By Elizabeth
Great help! Thank you
By micheal M.
They had the watch that I wanted and Josh helped me with all my questions even though I was in 3 times trying to make up my mind. He had a lot of patience which helped me decide to purchase the watch. Thanks for your patience
By Steven W.
Service is quick & employees are respectful & friendly.
By Barbara B.
Very friendly sellers!!
By Alicia
Super fast shipping!
By Keri D.
The Mountain Air is always a great shopping experience. Nice people work there. They are experienced and easy to talk with. They usually have what we are looking for or will order it. They are locally owned and that keeps us coming back!!
By Karen D.
Helpful and friendly
By Ellen