Y’all kick ass
The people who work there are the best. Knowledgeable. Friendly. Courteous. I Go to your store before I go to REI.
By Vincent W.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
165 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Mountain Air is a family-owned, specialty outdoor retail store located on the Central Coast of California. Since 1975, we’ve been helping all people at all skill levels explore and enjoy the outdoors.
The Mountain Air (themountainair.com) has 165 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
165 approved reviews, newest moderated first
The people who work there are the best. Knowledgeable. Friendly. Courteous. I Go to your store before I go to REI.
By Vincent W.
Thank you for helping me choose the right stove for our upcoming trip!
By Peter K.
Best crew in the galaxy!
By Gene Courter D.
TMA and Switchback need a higher scale. Maybe 10 stars?! Local. Friendly. Knowledgeable. The Mountain Hare. Oh I forgot family-owned with three adorable special helpers. It’s a pleasure to shop there. And they have some many long-term employees and TMA alum stopping by when in town, it must be a great place to work.
By Stacy B.
Always great professional customer service
By Richard S.
Terrific service and products 🙏😎😊
By Alan H.
I bought hiking poles, which I had only looked at online. Ella was terribly helpful with explaining the various options & when she didn't know something - she got another staff member to explain. Great customer service! Thanks. I'll be back ;)
By JA A.
I always enjoy shopping at Mt. Air. Most of the time the costumer service is great. There are times lately the sales associates are visiting with each other and not giving attention to the customer. I believe the sales associates know there stuff and if not ask a fellow worker.
By MKC