Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
800 reviews
The Monitoring CenterSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We Offer The Best Home Security Alarm Monitoring At The Affordable Rate Of Only $9.99 Per Month + 6 Month Free Sign Up Bonus. We Can Monitor 99.9% Of Existing Alarm Systems.The Monitoring Center was founded in 1998. We have never been bought or sold and we have built our customer base one customer at a time and pride ourselves in the delivery of personalised customer service excellence at an affordable price.We are in fact, the most affordable, dependable, full service, ULC Listed, CSAA 5 Diamond certified alarm monitoring facility across North America.The Monitoring Center executives have over 200+ years of combined experience between them within the alarm monitoring industry. Their combined experience led to The Monitoring Center being considered innovators within the security industry...we are the first company to separate the cost of alarm systems from the cost of alarm monitoring. This innovation has resulted in the delivery of wholesale monitoring prices and the most satisfied customer base in the industry.Our ServiceTMC is a full service leading provider of high quality...low cost home, business and HOA (Homeowners Association) security alarm monitoring fast approaching its' 2nd decade of servicing customers. We are a rapidly growing company currently servicing satisfied customers across Southern California and Florida.We are equipped with today's most advanced technology and are committed to customer service excellence. TMC is determined to provide you and your family/employees/residents' with the highest level of professional security monitoring at an affordable price.Our CommitmentYou can be secure in the knowledge that our Customer Service and Technical Service support teams' will be a constant when choosing The Monitoring Center for your security needs. You and your family's'/employees'/residents' security needs are our ONLY priority.We deliver affordable...dependable...full service alarm monitoring 24/7. Our Customer Service and Technical Teams are ther
The Monitoring Center (themonitoringcenter.com) has 800 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
800 approved reviews, newest moderated first
installer was not the best very poor communication
By KEVIN
Response from The Monitoring Center· Nov 7, 2022
Hi Kevin!! We do apologize for any inconvenience. I have alerted our Service Manager who will contact you to see if we can make this experience right for you. Please feel free to contact me directly if I can be of any assistance. Mirella, Sales Manager, 1-866-247-4999 or email [email protected].
The installation team were great. They explained the system in detail after installation.
By MICHAEL L.
Response from The Monitoring Center· Nov 3, 2022
Thank you Michael!!
I contacted The Monitoring Center as soon as I heard their ad on the radio station. They were clear and offered a competitive proposal to have my house monitored. Given I had the right system in place, they quickly instructed me about the next steps, properly confirmed the price and immediately booked a technician to come to my place.The tech person was professional, to-the-point, upgraded everything and left me with a sweet taste in my mouth. The process was smooth and I was pleased with their servicing approach.
By ERIKA A.
Response from The Monitoring Center· Oct 28, 2022
Thank you Erika!! We appreciate your positive commentary and our business!!!
From the time Satinder walked in till he left, he was professional, explained everything to us and was helpful in deciding which method of connection was right for us. You’re only as good as your employees are and Satinder was great. Jeff Gold
By JEFF G.
Response from The Monitoring Center· Oct 27, 2022
Thank you Jeff!!!! Welcome on Board!!
The technician was on time and was knowledgeable. He tested the system independently, explained how it worked and changed the existing passcode. He left stickers and a sign so that visitors were aware that we had a monitored alarm system.
By ANDREW G.
Response from The Monitoring Center· Oct 23, 2022
Thank you Andrew!!
Great customer service and were quick to come do the initial installation. They also always call when the alarm is triggered. That is very comforting.
By John V.
Response from The Monitoring Center· Oct 23, 2022
Thank you John!! We appreciate your positive feedback!!
I received an automated phone message informing me that my system had not been tested, although I know that the installer (Jose) had already tested it on the installation day a week ago. I was forwarded to a customer service agent who asked me to check my keypad for any active alerts. There were none, so she told me not to worry about it. There was no mention of the need to test my system, so the whole experience was a waste of my time and caused unnecessary concern about the functionality of my newly installed system. About a week later, I received an apology and explanation from another customer service agent who was able to provide me with more detail on the automated message I had originally received and why I had received it. This follow-up call eased my concerns and has prompted me to revise my initial review of my customer service experience. I now feel a lot better about choosing The Monitoring Centre for my home security needs.
By JOHN H.
Response from The Monitoring Center· Oct 24, 2022
Hi John! Thank you for your updated review and once again apologize for any inconvenience. Welcome on Board!! Thank you once again for choosing TMC to service your security needs.
Great service
By BALJIT D.
Response from The Monitoring Center· Oct 23, 2022
Thank you Baljit!!
