Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
800 reviews
The Monitoring CenterSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We Offer The Best Home Security Alarm Monitoring At The Affordable Rate Of Only $9.99 Per Month + 6 Month Free Sign Up Bonus. We Can Monitor 99.9% Of Existing Alarm Systems.The Monitoring Center was founded in 1998. We have never been bought or sold and we have built our customer base one customer at a time and pride ourselves in the delivery of personalised customer service excellence at an affordable price.We are in fact, the most affordable, dependable, full service, ULC Listed, CSAA 5 Diamond certified alarm monitoring facility across North America.The Monitoring Center executives have over 200+ years of combined experience between them within the alarm monitoring industry. Their combined experience led to The Monitoring Center being considered innovators within the security industry...we are the first company to separate the cost of alarm systems from the cost of alarm monitoring. This innovation has resulted in the delivery of wholesale monitoring prices and the most satisfied customer base in the industry.Our ServiceTMC is a full service leading provider of high quality...low cost home, business and HOA (Homeowners Association) security alarm monitoring fast approaching its' 2nd decade of servicing customers. We are a rapidly growing company currently servicing satisfied customers across Southern California and Florida.We are equipped with today's most advanced technology and are committed to customer service excellence. TMC is determined to provide you and your family/employees/residents' with the highest level of professional security monitoring at an affordable price.Our CommitmentYou can be secure in the knowledge that our Customer Service and Technical Service support teams' will be a constant when choosing The Monitoring Center for your security needs. You and your family's'/employees'/residents' security needs are our ONLY priority.We deliver affordable...dependable...full service alarm monitoring 24/7. Our Customer Service and Technical Teams are ther
The Monitoring Center (themonitoringcenter.com) has 800 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
800 approved reviews, newest moderated first
yes they did well and i have recommended other person that i know that are not happy with the other companies services . yours is great
By Dick R.
Response from The Monitoring Center· Feb 6, 2025
Thank you Dick!! We appreciate your positive commentary and your business!
I’ve been waiting since December for parts. They call the day before to confirm the appointment. The day of the appointment they cancel. 1 month isn’t enough time to get parts. This is the third time it’s happened. I will be looking for another alarm company. Very dissatisfied. Such a waste of my time.
By Marla L.
Response from The Monitoring Center· Jan 31, 2025
Hi Maria. We do apologize for any inconvenience, however have a DSC system which panels have been discontinued and parts are not readily available for this specific panel. We must purchase parts from ADI and if parts are unavailable our hands are tied. We can offer you an upgrade to a Honeywell system which parts are readily available. Please do reach out if i can be of any further assistance. Mirella, Sales Manager 1-866-247 4999 Ext 2235 or you can email me directly at [email protected]
The installer was very friendly and knowledgeable. He did a wonderful job and we are very happy with the service. The price was very reasonable too!
By Jacqueline
Response from The Monitoring Center· Feb 6, 2025
Thank you Jacqueline! Welcome on Board!
Good system, reasonable price for install and reasonable price for monthly monitoring.
By PAUL B.
Response from The Monitoring Center· Feb 6, 2025
Thank you Paul!
Pathetic and this is the last time I dealt with yall. Utterly horrible and disgusted and I will give you my reasons. The lady who I spoke to told me take our services and you can do spilt payments like 150cad per month. 1.You know what the guy did when he came to my house yall charged me entire full amount on my credit card. 2.now my cameras are not working 3. Whenever I call yall each and every rep ask me security questions and will put me on hold for 5 mins and than transfer me to another representative. 4. When yall send your technician no offences to anybody on working slow like Joe Biden however he wasn’t aware of wat he was doing, even im going to get old some day but lack of competence was not appreciated I just procrastinated with him entire day. 5. I can’t view my clips or nothing bout my cloud details. 6.Im never in a million yrs recommending yall to anybody. 7. Now I changed my wifi connect and entire system is down and my cameras are not working when I call yall to fix it yall just keep on transferrin and wasting my time. Thanks for nothing God bless yall Have a good one.
By SALMAN K.
Response from The Monitoring Center· Nov 6, 2024
Hi Salman: We do apologize for your frustration. Our Service Manger has reached out to you through SMS as he was unable to leave a voicemail and a no charge service ticket has been created to assist you. Please do be aware that if you change your wifi the cameras on wifi will not be connected automatically and our technician will review this with you on site. Also our accounting team is more than happy to honour the 6 month interest free payments offered, simply contact them at 1-866-247-4999 in order to revert to this payment method. I hope this helps. Thank you for allowing us to make it right!!
We used to have that company and I’m so happy to go back. They are experienced technicians and they checked all my components to see if it’s working good.
By Fs
Response from The Monitoring Center· Oct 23, 2024
Thank you!! Welcome on board!!
Worst customer service - from the MANAGER NAMED MATT!!! We are going to be out of town and our system is trouble shooting - he wants us to change our smoke detector batteries ! Not only we have very high ceilings and are senior citizens but I have told him that for more than 25 years we never had to change any batteries and maybe something else is trouble shooting - he did not care although we are going away he only wants to book a technician to come in 5 weeks time !!!!! Rude and arrogant and won’t even listen to me and insists that I should change it myself ( a senior citizen ) - Won’t even let me talk to some one who is higher than him in management so they can come sooner Don’t use this company - terrible
By Kat A.
Response from The Monitoring Center· Oct 17, 2024
Hi Kat ... This is The Monitoring Center and we have no employee named Matt, you may have lodged your review under the wrong company. Further, we cannot locate you in our database and we have therefore flagged this Review. Please feel free to contact me directly for assistance Mirella, Sales Manager 1-866-247-4999 Ext 2235 or email [email protected]
Now, everything is ok.20
By MARIA K.
Response from The Monitoring Center· Oct 16, 2024
Thank you Maria!! Just the way we like it ... welcome on board!!
