Great Experience
I tried just about every chair in the store. I wasn’t rushed and all my questions were answered
By Patricia H.
Response from The Modern Back· Jul 6, 2020
Thanks Patricia. We are glad we found the right chair for you.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
264 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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The Modern Back (themodernback.com) has 264 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
264 approved reviews, newest moderated first
I tried just about every chair in the store. I wasn’t rushed and all my questions were answered
By Patricia H.
Response from The Modern Back· Jul 6, 2020
Thanks Patricia. We are glad we found the right chair for you.
Ordered a Ozaki Massage Chair from the Modern Back. Before purchase, I called to get some information and the customer service rep was very informative and helpful. After ordering I also called in to ask a few questions, and again, were very helpful. It was a smooth transaction and would recommend them over others.
By ECH
Response from The Modern Back· Jul 6, 2020
We are glad you found the right Osaki massage chair for you.
The Modern Back offers quality products with excellent customer service backup from purchase to delivery. Highly recommended.
By KATHY
Response from The Modern Back· Jul 6, 2020
Thank you for your kind words Kathy. Happy you are enjoying your massage chair.
Awesome chair!!
By Holly L.
Response from The Modern Back· Jul 6, 2020
Thanks Holly. Glad you are enjoying your purchase.
Excellent and honest advice. Best online caring. Thank you.
By Athanasia L.
Response from The Modern Back· Jul 6, 2020
Thank you Athanasia.
Great chair. Amazing selection of therapeutic programs.
By James W.
Response from The Modern Back· Jul 6, 2020
We are glad you found a great chair. Thank you for your business.
I like it a lot
By Michael F.
Response from The Modern Back· Jul 6, 2020
Great to hear Michael. Thank you for your business.
Not what I was expected
By Leonardo L.
Response from The Modern Back· Jul 6, 2020
We are sorry you do not like your massage chair. If you would like to try out other chairs, our showroom is just over two hours away and you can select one that you like.