I purchased the product in early 2025…
I purchased the product in early 2025 and used it maybe five times. After that it broke (the stick would not connect to the base). The company had me try a number of different experiments to get it to work, insisting that it was how I was installing it into the base. After about 5 weeks and a slew of tests, the company agreed it was defective and to replace it. When I shipped it back, I shipped the stick and base. The company only wanted the stick back so they charged me $10.00 to ship back my base. I've only used it once since and it seems to be working.
By Rich P.
Response from The MeatStick· May 29, 2025
Thanks for taking the time to share your experience, and we're sorry the process didn’t feel smoother. To clarify, your first message came in on April 6. After walking through a few standard troubleshooting steps, we confirmed the issue and arranged your replacement on April 15. We know testing can be a bit of a hassle, but it helps ensure we’re solving the right problem. To speed things up, we sent the replacement first and asked that only the stick be returned. That way, you could get cooking again faster. Otherwise, you would have had to wait for us to receive and confirm the return before sending anything out. Our return instructions clearly stated to send back only the stick and not the charger or any other accessories. It also noted that if additional items were included, a $10 shipping and handling fee would apply to cover the cost of returning them. Since the base was sent in error, that fee was applied. We're glad your replacement is working now. If anything else comes up, feel free to reach out. We're always happy to help.