Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
421 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Luxe Nomad is Asia-Pacific's largest luxury vacation rental management company with over 1300 rooms in our portfolio. Our curated collection of villas, ski chalets and apartment-hotels, are located in Bali, Koh Samui, Phuket, Niseko, Rusutsu and Furano. With a mission to champion, inspire and enable our guests to travel well by delivering unparalleled service, we take the guesswork out of your holiday, by inviting you to "Dream a little. Travel a lot." with us.
The Luxe Nomad (theluxenomad.com) has 421 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
421 approved reviews, newest moderated first
Great customer service! My request got handled immediately to my full satisfaction. Lyndy Cu was very friendly and helpful to get my inquery sorted out.
By Marco
Response from The Luxe Nomad· Nov 15, 2025
Dear Marco, Thanks for this lovely review about Lyndy! She's been a dedicated member of the team who goes above and beyond :) Wishing you a lovely trip! The Luxe Nomad team
Absolutely amazing! Gizelle and team have been wonderful, patient and very helpful in the run up to my family’s year end holiday to Hokkaido. The attentiveness and knowledge shared have helped to give us a sense of assurance that everything will be ready and perfect for the family’s first ski adventure. Really appreciate all the kind assistance rendered and we cannot wait to meet Gizelle and the team in person when we arrive.
By Gary
Response from The Luxe Nomad· Nov 13, 2025
Dear Gary, Thank you for such a great review on Gizelle! We're happy to hear she took good care of you and your family's trip. A first ski adventure is especially exciting, we hope you love the snow as much as we do :) Our best, The Luxe Nomad team
Jessica Batubara was the customer service representative who helped me book the perfect accommodation for my honeymoon. She was very helpful in sending a handful of different options in a variety of pricepoints and was so quick and timely in responding to any requests I had. I also requested information about ski/snowboard rentals and she immediately put me in contact with the gear shop they work with to get our bookings confirmed. This was such a fabulous first touchpoint of our trip to Japan and she was so helpful!
By Maggy F.
Response from The Luxe Nomad· Nov 9, 2025
Dear Maggy Firstly congratulations on your wedding and thank you for choosing to book your honeymoon with us! We're glad to hear Jessica took good care of you and made it easy to book everything (planning a holiday should feel like one too:). Wishing you the best trip and of course lots of jaPOW - which is looking great at the moment as it is snowing already. Many thanks The Luxe Nomad team
Had a great experience with Gizelle. Clear communication and follow up.
By Zunian L.
Response from The Luxe Nomad· Nov 9, 2025
Dear Zunian Thank you for your review of Gizelle! Glad she took good care of you and followed up - we always want to ensure everything is organised to a tee :) Safe travels, The Luxe Nomad team
I have received a. first rate service from my customer service consultant Lyndy Cu in organising various transportation requirements and lift passes. Lyndy also picked up an error I had initially made on one leg of the transfers and was able to resolve it.
By Michael F.
Response from The Luxe Nomad· Nov 2, 2025
Dear Michael, Thank you for the lovely review and glad Lyndy took detailed care of your trip! It can definitely be challenging organising everything in detail in Japan. We hope you have an amazing trip :) The Luxe Nomad team
Excellent service provided by both Snow and Gracia with passion. Prompt, preofessional, and competent. One could not have asked for more.
By Daniel S.
Response from The Luxe Nomad· Oct 24, 2025
Dear Daniel, Happy to hear that Snow and Gracie took good care of you! We hope you have a lovely trip and if you need any other assistance please reach out to the team :) Our best, The Luxe Nomad team
Gizelle was very proactive and attentive.
By Kathleen W.
Response from The Luxe Nomad· Oct 22, 2025
Dear Kathleen, Thank you for your lovely review and great to hear Gizelle took prompt care of you :) Safe travels, The Luxe Nomad team
A big shout out to the very friendly and lovely Ms Jessica Batubara who has helped arrange my booking for a 2 bedroom residence! You have certainly been very helpful and made our holiday plans smoother and sweeter. We are very appreciative of your kind assistance and prompt replies to sort out our room bookings. Here's wishing you Happy Holidays ahead!
By Sumi
Response from The Luxe Nomad· Oct 16, 2025
Dear Sumi, Thank you for your kind review of Jessica - she's on a roll this week with many great reviews from guests :) We are happy to hear she took good care of you and we wish you the most amazing holiday! Our very best, The Luxe Nomad team
