LightReviews of thelightphone.com

I got the first Light Phone, it worked first months. Then there were no carriers in Norway that Light Phone was compatible with anymore. So my phone worked no more. I asked customer service about refund, but they would not proceed. If customer service team is still there, it is still not too late to refund for this incident.

I feel the Light Phone Company have really let themselves and more importantly their customers down. I purchased the Light Phone three over six months ago and still no phone, when I got an update from the company that my phone will be further delayed until February I decided to ask for a refund. It’s been two weeks since I asked for a refund and still nothing! Please find a direct quote from customer service: “ Due to the high number of cancellations, it will take longer than usual to process” I think this response speaks for itself. Very disappointing experience. As a result I have purchased the Mudita Kompakt phone - a completely opposite experience from that of the Light Phone Company

I would give 0 stars but its not possible. I receive emails from a stated Gemini which is a real site/firm. However checking into the email, headers and raw content, it's from "thelightphone.com" So for me, it's a scam email. Whether thelightphone.com know their web site/name is being used or mentioned I don't know but for me its a scam.

I’ve loved the idea of the Light Phone, but customer service has been really disappointing. I lost my SIM card and have been trying to recover my number for over a month with no response. (7/5/2025) I purchased a new SIM and ran into issues during setup, and now I’m afraid I’ll lose the number permanently—along with all the contacts and accounts tied to it. I’ve emailed multiple times and haven’t heard anything. I hope someone sees this and reaches out.

The phone is extremely sub par. It reads like a 150 year old Kindle. I am very disappointed. They do not accept returns. I've wanted a Light Phone for over a year.