Excellent 👌💯🤩
Excellent 👌💯🤩
By Leo F.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
488 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shop Finest Quality Men's & Women's Leather Jackets or Customize Your Own Jackets. Made to Measure Option & Free Shipping World Wide On All Orders.
The Jacket Maker (thejacketmaker.com) has 488 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
488 approved reviews, newest moderated first
Excellent 👌💯🤩
By Leo F.
I ordered a custom fit suede bomber jacket. The process was very simple and efficient and the consultant was most helpful. I received the jacket on time. It is beautiful and it fits perfectly.
By Jeffrey W.
I ordered a prime product from there website for early delivery beacuse there delivery time is 4 to 5 days its already been one week no news of shipment i did a mistake that i paid for jacket online donot order feom this scam website
By Shinra K.
Response from The Jacket Maker· Jul 14, 2026
Hi Shinra, We sincerely apologize for the delay and understand how concerning this must be. We are unable to locate an order under this name. Please share your order ID or the email address used to place the order so our team can check the status and assist you promptly. We assure you that we are a legitimate business, and we would appreciate the opportunity to investigate and resolve this for you. Best Regards,
From the beginning to the end of my order, everyone I spoke with were responsive, helpful, accommodating and made all the requested customisations. I’m really happy with the outcome - the best jacket I’ve had!
By Rachael
An entirely satisfying experience, from the initial consultation to receiving the finished product. I requested a custom fitted and modified version of a stock product. My consultant was patient and accommodating. The jacket I received was ideal, both in fitment and quality of manufacture. This is a grand coat that I have no regrets about. Thank you!
By Jim F.
I purchased seven different jackets in the last 6 months. The quality and the craftsmanship has exceeded my expectations. I live in NYC in the compliments i get when wearing my jackets are ongoing. Guys keep the product affordable and quality unique.
By Jay
I order third product in a row and it was the same high quality as previous two. As I expected.
By Andrius K.
Takes forever to reply, tried cancelling my order but hasn't replied after a week. Order #11423 Finally got refunded. Still it took me to leave a bad review for them to take my request seriously. Total they took a total of 2-3 weeks to have my problem solved and to give me a refund. This it quite long
By jade D.
Response from The Jacket Maker· Jun 27, 2026
Hi, We’re sorry to hear about your experience. We’d like to look into this right away, however, we’re unable to identify your order from the details shared in this review. Could you please share your order number or the email address used to place the order? Once received, our team will verify the details and assist you further with your cancellation request. Regards,