The Jacket MakerReviews of thejacketmaker.com

Fantastic varsity jacket, I'd purchased for my husbands birthday back in 2024 (apologies for late review). It arrived so nicely packaged and with great care. The jacket is fantastic, my husband absolutely loves it and has wanted one for years! I made sure I measured him properly before buying, and the measurements were spot on. He looks fantastic in it and says he feels so proud walking down the street in it. We loved the little free gift of the leather notebook - how delightful 😊 He will use that often in his work. Thank you! Thank you for a beautifully made, quality jacket 😍

I ordered a standard size L jacket and needed to exchange it for a size M. It should be something simple to do, but the support team is either very slow or simply doesn't care. It's been a week since the exchange was approved on the website, but I haven't received any guidance on how to proceed. I don't recommend buying from this website, the support is non-existent, it's a shot in the dark. I am extremely frustrated with my experience. UPDATE - 21 February 2024 After many complaints, they sent me another jacket, apologizing for the delay and lack of support in exchanging the jacket. But the new jacket they sent me is made of synthetic leather, so much so that it doesn't even have a label indicating that it is real leather. I don't know if they think they can fool people by sending synthetic leather as if it were real, but not everyone is uninformed. They know so well that what they sent me is synthetic leather that they removed the label from the jacket that says it is real leather, because they know that it is a crime to sell fake leather as if it were real. I am very sad to know that such a big brand like this, with so much potential, does this to people. I hope they improve.

Asinine, deceitful and scummy. I bought a size large jacket and I couldn't hardly put it on it was so terribly sized. But no big deal, I'll just get an XL and fix it. I return/replace it and the XL isn't even close to true fit either. I requested a refund when I returned it as the website says 30 day returns. Their customer service is HORRIBLE. They are trying to gaslight me and say that I'm outside the 30 days return window and are trying to use my first jacket receipt for the return of the second jacket. Just an awful and deceitful way to do business. Avoid like the plague.

AGAIN EMORY MURRY:A Response from the jacket maker…They want me to retract my review on TRUST PILOT…..They offered me $40.00 and two zippers and I must retract my review on TRUST PILOT.I must admit I thought about because I don’t like any kind of negativity…And you have to pay $5.00 to retract your review on trust pilot,that being said …..The truth should not be hidden: I have paid WELL OVER THE PRICE OF THESE TWO VEST IN REPAIR AND TRAVEL…$160.00 just to repair with the correct machinery because of material and over a hundred miles for price and quality of workmanship…AND YES THEY OFFERED ME $40.00 two faulty zippers and retract my review here on this platform…..YOU HAVE NO IDEA HOW MUCH TIME I SPENT TEXTING THIS COMPANY TRYING TO SOLVE THIS PROBLEM…..they created,and still texting at this very moment because in 24HRS THEY WANT ME TOO ACCEPT THERE OFFER…..And for a moment I thought the zippers would correct the problem…….BUT THEY ARE THE SAME ZIPPERS ON THE VESTS AT THIS point and time…..All this TIME now I get this offer from there customer consumer branch……Who should been talking to me period……This Company is a WASTE OF TIME AND YOUR MONEY……I will STAND ON THE TRUTH WHICH IS MY FOUNDATION…….EMurry

Got a ton of emails back from them, talking back and fourth. Their leather looks good and feels good. They give some pretty good advice to get your size right. I might have gotten it wrong still but I think they will help with it.

We ordered a custom fit jacket. The Jacket was perfect. Very soft lambing with no imperfections. Also the fit was perfect also. I can't say enough good re: this company and the service.

I loved the jacket! After I fumbled the sizing and the return, Sam’s after-sales service was unfailingly prompt, courteous and efficient - I cannot fault The Jacketmaker on quality of their product and their support.

I received my jacket with a defect and I wasn’t happy at all, I contacted their customer service and immediately I received an answer from Sam,immediately he offered to help whit whatever he could to solve my problem. He was awesome, enough for me to recommend this place to anyone that’s looking for a great quality leather jacket. I rarely leave reviews but I’m extremely satisfied with they way that took care of me.