Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
358 reviews
The Hookah LabSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Established in 2019, The Hookah Lab is one of America's premier online hookah stores that offers an industry-leading selection of hookahs, hookah flavors, natural coals, and accessories. Our knowledgeable customer service crew is always ready to help and to ensure you have a pleasant shopping experience. In our hookah shop, you can find all your favorite shisha tobacco flavors and accessories for your hookah in one location.
The Hookah Lab (thehookahlab.com) has 358 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
358 approved reviews, newest moderated first
Delivered early, packaged great, high quality shisha.
By Sharon H.
Response from The Hookah Lab· Mar 24, 2026
Thank you for the great feedback! 😊 We're glad to hear your order arrived early, was well-packaged, and met your expectations for quality. We truly appreciate your support and look forward to serving you again!
I really love the flavors they are so smooth
By Yazamine G.
Response from The Hookah Lab· Mar 13, 2026
Thank you for your kind feedback! 😊 We're really glad to hear that you're enjoying the flavors and that they’re smooth. We truly appreciate your support and look forward to serving you again soon!
amazing quality, great packaging, fast shipping. after use i understand the price 👍🏼 new loyal customer
By Mahrosha C.
Response from The Hookah Lab· Mar 13, 2026
Thank you for your feedback! 😊 We're glad to hear your flavors arrived on time and that you’re enjoying the freshness. We truly appreciate the recommendation and look forward to serving you again soon!
Received the flavors in time. Fresh flavors. Definitely recommend
By jeenal
Response from The Hookah Lab· Mar 13, 2026
Thank you for your feedback! 😊 We're happy to hear that your flavors arrived on time and that they were fresh. We truly appreciate the recommendation and look forward to serving you again soon!
The only reason why it’s not a 5 because they don’t have any thing more than 250g
By Atheer L.
Response from The Hookah Lab· Mar 13, 2026
Thank you for your feedback! 😊 We're glad to hear you had a positive experience with us. We understand your concern about the size options and appreciate you sharing that with us. Your input helps us improve, and we’ll definitely keep this in mind as we review our product offerings. We hope to serve you again soon!
Experience was good. I just need to get tracking information a little bit quicker that what I have been receiving. It’s been taking about 2 days to receive it.
By Mignon S.
Response from The Hookah Lab· Mar 13, 2026
Thank you for your feedback! 😊 We're glad to hear that your overall experience was good. We appreciate you pointing out the delay with the tracking information as well. We'll certainly take this into consideration and work on improving how quickly tracking details are sent out. Thank you for your support, and we look forward to serving you again!
The Hookah lab always delivers in a timely manner, and their products are always high-quality !
By RiLynn J.
Response from The Hookah Lab· Feb 10, 2026
Thank you so much for the kind feedback! We’re happy to hear you’re always satisfied with our delivery and product quality. We truly appreciate your support!
I always enjoy all my products and love your quick shipping and delivery.
By Charisse
Response from The Hookah Lab· Jan 27, 2026
Thank you so much! We’re really happy to hear you enjoy the products and our quick shipping. We truly appreciate your support!
