Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
358 reviews
The Hookah LabSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Established in 2019, The Hookah Lab is one of America's premier online hookah stores that offers an industry-leading selection of hookahs, hookah flavors, natural coals, and accessories. Our knowledgeable customer service crew is always ready to help and to ensure you have a pleasant shopping experience. In our hookah shop, you can find all your favorite shisha tobacco flavors and accessories for your hookah in one location.
The Hookah Lab (thehookahlab.com) has 358 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
358 approved reviews, newest moderated first
Satisfied with the order
By Osiris
Response from The Hookah Lab· Dec 17, 2025
Thank you so much! We’re really glad to hear you’re satisfied with your order. We truly appreciate your support and look forward to serving you again soon
Used to be cool but, not so much anymore. My biggest issue is you don't buy anything after a month, they'll spam a 10% code every couple of weeks but applying it says it was already used. I emailed them, they would look into it, never got back to me so I just went to a competitor. Another issue is they require $200 for free shipping.
By Jon
Response from The Hookah Lab· Dec 15, 2025
We’re sorry to hear about your experience and truly apologize for the inconvenience with the discount code and shipping requirements. Please feel free to reach out to us directly at our customer service channel so we can look into your specific issue and assist you further. We’d love the opportunity to make things right. Thank you for your feedback.
Very good flavor
By Ana
Response from The Hookah Lab· Dec 23, 2025
Thank you so much for your support with our product!
After a misunderstanding, I received my third order,very happy! Thank you!
By Dana C.
Response from The Hookah Lab· Dec 8, 2025
That’s wonderful to hear! We’re glad everything got sorted out and that your third order arrived safely. 😊 Thank you for your patience and support!
Help center team responded quickly and was very helpful in resolving my issue and stayed with me every step of the way
By Shaequan E.
Response from The Hookah Lab· Dec 6, 2025
Thank you so much for your kind feedback! We’re really glad to hear that our Help Center team was able to assist you quickly and support you throughout the entire process. We always aim to provide a smooth and helpful experience, and it means a lot to know we were able to resolve your issue. If you ever need anything else, we’re here for you!
Great company and the only online store I buy my hookah needs from
By Alfonso
Response from The Hookah Lab· Dec 3, 2025
Thank you so much for the amazing feedback! We’re truly grateful to be your go-to store for all your hookah needs. Your support means the world to us, and we’ll keep working hard to give you the best products and service every time. If you ever need anything or have suggestions, we’re always here to help
Great price speedy delivery
By vikki E.
Response from The Hookah Lab· Dec 2, 2025
Thank you! We’re glad you’re happy with the price and fast delivery!
Quick delivery. Great service.
By BX
Response from The Hookah Lab· Nov 26, 2025
Thank you so much! We're glad to hear you enjoyed the quick delivery and great service. If you ever need anything, we’re here to help!
