TheherocompanyReviews of theherocompany.com

8/13: Hero AC SERVICE/Sam helped repairing 2 times, replacing NEW ACs 2 times. showed up and did service within 2 days, but very expensive. I requested for some discount, he put me down. scheduled as fixed NEW AC is NOT WORKING GOOD, WARRANTY THERE, DID NOT SHOW UP, AND HELP. BLOCKED MY PHONE, SO THAT I CAN'T REACH HIM. VERY RUDE, AND VERY UNFAIR

Purchased 2 tee shirts paid $61.00, not including shipping and taxes. Absolute junk. Cheap and extremely poor quality-so thin you can actually see through them. Bought size 2XL, shirts are more like Large ant best. Obviously, I don’t recommend them, and I’m a Veteran-plenty of other Veteran supporting companies out there.

The two brackets I just got the cross magnetic bracelet and the don't tread on me bracelet are very cheaply made I'm done with this company I appreciate the donation of money to PTSD for vets but expected better quality

I am writing this to warn others about the unethical business practices of The Hero Company. I joined their affiliate program and successfully began generating sales in November 2025. To date, I have generated $16,999.91 in total sales for them, which amounts to $1,700.67 in earned commissions. Despite fulfilling my end of the partnership, I have not received a single cent. They are currently withholding $1,700.67 in legitimate commissions that have been owed for months. I have attempted to contact their team multiple times through official channels with zero response. I even went as far as sending an "ultimatum" stating I would make this issue public. While they seemed to acknowledge the message, they still failed to provide any explanation or payment. This is a clear sign of scam-like behavior and a complete lack of professional ethics. If a company treats its business partners - those who actually bring them revenue - with such contempt and dishonesty, I shudder to think how they treat their regular customers. If they lack the integrity to pay their partners, they cannot be trusted to stand behind their products. Save your money and your time - stay away from The Hero Company.

Thought this was a good deal for a decently priced bracelet. I got the silver Mamba I believe it was called. It was fine for about 2 weeks and then the chain broke off for apparently no reason. I didn't even yank it or anything. It just snapped due to being weak. I guess. Bad quality. Don't buy.

Purchased a necklace from this company for my son. The Postal Service said it was delivered, but when I went to check for it where they said it was delivered it was not there. I called the Hero company with no answer (I found the number on shop). So I then emailed the company and they had an AI response to me saying “they could not find the order”Then an agent did follow up via email and told me “ they found my order and to wait three days and if it does not arrive, they would make it right”. After four days, I emailed company back to let them know the necklace still has not arrived. And I have yet to receive a response. So definitely buyer beware with this company. my order number is #551374 Update: I did receive an email from them stating they are sending out a new necklace but with the wrong address. I have never had so much problem with a company.

I placed an order on the website for a shirt. The order was canceled the next day because the size I had ordered was out of stock. Then why give the option to order that size if you don't have it?? I placed a second order for a different shirt, same size. It was also canceled because that size was out of stock. This business is a joke!!!

Can't fault their ‘mission. However their customer service and follow-up are all but non-existant. Sent my order to wrong address while I have PROOF I corrected the address BEFORE shipping and have an email from them saying so. SHAME ON YOU. Once they have your $$, they couldn't care less!! Buyer bewarez UPDATE: The HERO Company has updated their position on this matter. I appreciate themvreaching out and updating this error. Thank you.