Communication could be better
Communication could be better, but finally got the wig and I love it
By Jeanne
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
55 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Top retailer, buy the best in women's name brand wigs, hair pieces, toppers and more at The HeadShop Wigs LLC. Lace front wigs, human hair wigs, synthetic hair, blended fibers, hand-tied, monofilament wigs, and wig care products. Committed to provided top notch friendly service. Talk to our wig experts.
The HeadShop Wigs LLC (theheadshoponline.com) has 55 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
55 approved reviews, newest moderated first
Communication could be better, but finally got the wig and I love it
By Jeanne
Excellent customer service! My promo code didn’t work when I entered it for the discount so I made a note in the response section requesting the discount. When I received the receipt on email the discount had been applied! First time with any company that has happened! Thank you!
By JCS
Did not like the wig and could not return because of fine print on Louis Ferre wigs. It would be nice if you posted it to where a person could see it before purchasing. Will not buy his brand ever again>
By Nancy Lee C.
I never received my order
By c. M.
Just perfect. Color match was great. Just what I wanted. Good quality.
By Annie
I have bought quite a few hairpieces and ponytails from The Headshop Wigs and have been pleased with the quality and the quick deliveries ! I’ve ordered the wrong hair color one time , and the return and replacement was without a single problem. Cudos to your company !!! Cathie Mountfield Smith
By Cathie
Response from The HeadShop Wigs LLC· Oct 20, 2020
Thank you Cathie, we appreciate you.
Our experience shopping with Headshop Wigs was very good. Our order got here quickly. They have a wide variety of products some that are hard to find. I particularly like that they carry Christina Headwear. They are the absolute best head scarfs.
By Cobarbie
I only give them a one star because you can't give them a "no star". Do not buy from this company.. customer service is horrible. They do not stand behind their return policy and are very rude and condescending when you try and reason with them.. color is not true, style is ok, but not as described. If you want to be out of $70.00..try..but I would save my money.. terrible experience..
By customer
Response from The HeadShop Wigs LLC· Oct 12, 2020
We 100% stand behind our Return Policy. We do not subscribe to weaponizing feedback however. We apologize you felt necessary.