Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
30 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The first and largest kickstarter board game store dedicated to selling crowdfunded board games with all the stretch goals.
The Game Steward (thegamesteward.com) has 30 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
30 approved reviews, newest moderated first
Excellent communication from this company. Lots of transit updates. Well priced. Very happy with my order.
By Sam L.
Response from The Game Steward· Oct 2, 2025
We're glad to hear Sam. Thanks for taking the time to leave a review!
Rapidez y buen servicio
By Jose Manuel Fonteriz B.
Alright, so have you ever missed a crowdfunding campaign where you just wished you spent more time wasted on endless scrolling to see that new interesting board game you want to buy so badly? Or you just don't want to risk your money and wait 2 3 years until you get it (when lets face it, you can spend that amount right there and then on something else?)... WELL these guys have you covered and guess what, their prices are MORE THAN FAIR. stop wasting countless hours researching other vendors (trust me, this process can take a day or two and you'll end up confused). Spend your valuable money with them, you wont regret it and it does not just end there. they are not selling games (full stop) they are in the business of Customer Experience, and I am in the same field and have to admit something... they have just orchestrated what I call an orchestral symphony in Customer experience... now I don't understand the story behind the other reviews, but here is my story. I can be very picky sometimes, and with FOMO I tend to send a couple of questions in one go since I an abroad and can call them easily. So i resorted to email. They were extremely professional and light spirited when I know others would have probably given up. (this was before the spring sale), then during the spring sale, FOMO kicked in bad. I rushed and placed an order. then a day later realized oh SNAP there was something else I forgot and emailed them about it, they responded immediately, but then I also found something else I wanted... Im telling you sales brings the best FOMO in people, and wihtout hesitation they supported. Now I hear you saying but this isn't special, we got the same support elsewhere... True BUT!!! Yes a big BUTT!!!, again, remember what I said in the beginning "Orchestral Symphony in Customer Experience". The customer support team reached out saying they noticed that I pledged for Foundations of Rome Maximus edition and Roads of fortune expansion, where this expansion was included in the maximus edition and were wondering if it was a duplicate purchase or a purchase in error and offered me an immediate refund if it was purchased in error. I am sorry folks but here I would like to challenge you. The reason I referenced orchestral symphony is because the have mastered internal communications between warehouse - sales - delivery and customer support. This is why I know I found my go to place for all kickstarter campaigns that I missed. And yes I lied, its not 2 minutes but wanted your attention as anything more you would not bother reading ;) Good luck with your purchase!
By Vasileios P.
Ho acquistato un gioco a 120 euro più 38 euro di spese di spedizione, il tutto regolarmente pagato a The game steward. Arrivato il gioco in Italia il corriere Fedex mi ha chiesto ulteriori 56 euro di dogana perché il mittente non aveva indicato in fattura le spese di spedizione da me pagate e quindi le imposte calcolatemi in Italia sono risultate maggiori. Voglio segnalare questa superficialità e scorrettezza commerciale di The game steward a beneficio di altri utenti.
By Maurizio R.
Response from The Game Steward· Sep 29, 2025
Hi Maurizio, thank you for your patience. We understand how frustrating unexpected customs fees can feel. On our website we note in several places that if your destination country charges import taxes or tariffs, those are always the responsibility of the customer (and in multiple languages including Italian). This has been the case since we started, and it has become even more important as tariffs and import rules continue to shift. We am sorry this created extra expense for you and appreciate you pointing it out so that other international customers know to check their local regulations in advance. Thank you again for your order and for taking the time to share your feedback. The Game Steward Team
Amazing! Ordered international to the UK, delivered quickly and packaged really well, no damage at all! Thank you so much, I'll look to ordering from you again!
By Dave L.
I had a very frustrating experience on my 3rd order and customer support at first didn’t help. It turns out they had an internet issue. They eventually got my issue resolved.
By Andre
Response from The Game Steward· Nov 1, 2024
Hi Andre, thanks for leaving us a review. As we noted in our previous email, we unfortunately had some internet connectivity issues earlier in the week, which prevented us from viewing or responding to your emails and phone calls with immediacy. You have our sincerest apologies for the inconvenience this may have caused. Your store credit refund has been processed successfully without further issues, and you should have received your discount code. If that still hasn't reached you, please reach back out by email or phone to let us know, and we'll be happy to help however we can.
Six weeks and they keep telling me "oh just 1-2 weeks more". Will never buy from again. Who knows if I will even get my $400 order. ----------- Update per TGS' reply: Absolutely correct. I received my order of over $400 worth of "in-stock" items just eight weeks after placing my order, and with only three lies about its shipping status during that period! If this sounds like the company for you, choose The Game Steward! For my part, they lost a customer permanently. 1 star stays. ------------ Second update (08/03/26): The Game Steward flagged this review as "defamatory" and had it removed. After a review period, it was today determined to be valid, and was reinstated without edits. Just one more example of the unacceptable behavior of this company. Don't give money to these people.
By John S.
Response from The Game Steward· Jan 20, 2026
Update on this review - the customer received his order on 2024-09-24. We experienced an unusually heavy number of orders during this time, and fulfillment delays occurred as we worked to catch up.
So far we are a month into my order for items that were in stock. Still no shipment and it may take another half a month to even ship out. They just blame it on a big sale they recently had and will get to mine in the order it was placed. Not very happy with the service so far. Ill update when I actually get my goods. Edited review: Other than the 2 month shipping time frame, this company has been great. Ive placed a few orders after this and they usually ship the same day. They take great care packing orders as well. Updating to 4 stars
By Branden B.
