The Game StewardReviews of thegamesteward.com

I had a great experience overall buying the Camp Grizzly board game from them. Even though the postal service unfortunately lost the package, the company was incredibly helpful and wonderful to deal with throughout the entire resolution process. They handled the issue perfectly, and I would definitely buy from them again! Now on the surviving the axe murderer..

I preordered the kickstarter game "Lairs" through the game steward. It was several months before the game production would be finished so I kept their e-mail confirmation. Finally, several months later I received an e-mail that I needed to update my shipping information, which I did. I imagine with so much time passed that some addresses could have changed. They finally shipped it out and sent me the tracking details. Everything I ordered was in the box and it was correct. I almost with they would send a monthly update, at least stating that they are still waiting for their copies to arrive and once again list the anticipated date. After 6 months or so of waiting (not their fault, the game was still in production) it's easy to forget you had placed an order with them and the confirmation e-mail ends up getting buried. The price for the game was pretty much as expected (slightly higher than the original kickstarter I had missed) and the package was shipped using USPS.

Bought some kickstarter sets for Zombicide Invasion that are impossible to find in Europe. Prices were good, shipment was very well packed and the package arrived in good order with FedEx within about a week after shipment to Belgium. All items were as listed, would recommend and use again. Thanks guys!

Preordered Puerto Rico Special Edition. Blog posts on website state the fullfilment of Puerto Rico concluded (March 16 post which I promptly archived in waybackmachine). Reached out to support, and 2 days after the blog post stating that fulfillment had concluded, support claimed that fulfillment hadn't even began. Reached out for follow up to state I never received my email for address verification, next response is that "most of the order was severely damaged and unable to be sold". If most of the stock was damaged and unable to be sold, then how is fulfillment complete? I tried reaching out for clarification, never received any response. Called number listed on company website, received no response. If the issue is accurate that stock was received damaged, why no communication to the remaining preorders? Why does the site say nothing about the issue. So much conflicting information and no path to resolution or communication Additional info: my order currently remains paid for with no product in return Update after TGS response: Thank you for acknowledging the shortcomings of this issue. My rating will stand until the order is fulfilled (not using this rating to get a faster shipment just want to make sure things follow through before updating the rating). 4/17/26 - still no update on order after being told by support it would just be "a couple weeks". 6/19/26 - still no update still unfulfilled. 7/19/26 - have emailed a couple times. No update to fulfillment still. 8/23 - this is resolved. finally received. Review staying at 1 star.

They scammed me by selling me retail game add-ons as " with kickstarter exclusives". There wasn't a single exclusive. The scammers didn't even bother to apologise. Liers. For shop owners, order: #TGS113476 The announcement clearly and unambiguously speaks of the exclusive rights of the Kiskstareter. And yes, you will have some of them. The rest you can later find as a separate lot. After the noise on BGG, the seller decided to send the ad a little further. After the buzz on BGG, the seller decided to reschedule the ad, but the Wayback Machine still remembers the relics! But even now, you'll only find out that the village is missing two boxes of exclusives once you unpack them. I'm going to get a reply saying I wrote very late? Seriously? ... to feedback..The first time I wrote to you, it was four weeks later. Considering the package traveled across America, then to Europe, then to Ukraine (during the war!!!), that's actually pretty good timing. And yet, And yet, I've never received a single reply to my emails. They've simply ignored me. Look, they have a wonderful survey you have buying something true shop app. You're asked to give a positive rating immediately after your purchase is send :) . And after a month, if you want to leave feedback, you can take a break. That way, you get 5 stars without criticism. Very convenient.

I wanted so much a game from a missed Kickstarter, I took a chance with The Game Steward. I was anxious to know if they were reliable et did some research before ordering. I'm very happy about the customer service that answered my question quickly. My package was so well wrapped that my game was in perfect condition when received. Thank you

Hey all, I recently purchased over $400 USD worth of new Marvel United games from The Game Steward. After nine days, I received a shipping notification and was excited for the delivery. Unfortunately, that excitement didn’t last long. When the package arrived, I was surprised to see the shipping box had been custom-cut to fit the ~22 lbs of games flush, with only a single thin sheet of bubble wrap between the games and the box itself (pictured). Unsurprisingly, damage occurred. The large X-Men promo box—central to my order and purchased at more than twice the original Kickstarter price—arrived with two damaged corners and a damaged edge. I left the box sealed, as there’s a good possibility the internal plastic card holder is also cracked. I immediately contacted The Game Steward, politely requesting an exchange. The damage was clearly the result of insufficient packaging, not carrier mishandling. Rather than acknowledge the packaging oversight, they refused any exchange and offered a $13.59 partial refund—period. They stated the damage was not their responsibility, despite the lack of adequate protective materials. I insisted I’d like an exchange, and six days later, they’ve ghosted me and are now not even offering the token refund. For some, this might seem minor. For a collector purchasing premium-priced items, it significantly impacted my enjoyment of the product. What makes this particularly disappointing is that I’m also a small business owner. I understand margins, competition, and the challenges of operating without the scale of large corporations. But I also believe customer service—especially when mistakes happen—is where small businesses can truly differentiate themselves, even when it costs something in the short term. I know others have had positive experiences with The Game Steward, and I’m glad for that. I’m sharing mine because I believe transparency matters, and because I hope the company course-corrects toward the strong customer service reputation it once had, living up to their claimed tagline of “Trusted Quality & Service”.

Excellent and fast service and shipping! My game arrived in sweden in perfect condition and i really recomend this boardgaming store!