The Frye CompanyReviews of thefryecompany.com

Bought 2 of their handbags 400$ each and the snap broke on both shoulder straps the company refused to do anything to make it right. Have bought my last thing from them

I bought a backpack type bag less than a year ago. I barely use it. The zipper on the main compartment broke so I reached out to customer service. They literally told me to find a local cobbler because they won't do anything to replace or repair the bag. Boo

Frye boots are NOT true to size. I normally wear a size 9 and ended up with a size 8. I purchase 2 pairs and still didn't get the sizing right and ended up purchasing from Amazon because Frye didn't have my size in stock and frankly I was tired of dealing with them. I purchased one pair on December 1st and the 2nd pair Decmeber 8th and DID NOT SEE MY FULL REFUNDS ON MY CREDIT CARD UNTIL FEBRUARY 3, 2026. HORRIBLE HORRIBLE EXPERIENCE. DO NOT RECOMMEND. The boots are great but FRYE CANADA is AWFUL to deal with.

I would give zero stars if that were an option. This company is a scam. I was under the impression that this is a legitimate company. But when you contact the customer service, the first thing they say is that they will send us a $100.00 Walmart gift certificate if we give them our checking account number. When we decline that and to pursue our call, if this case to return the boots, we get immediately hung up. This has happened repeatedly. This is wrong on so many levels and dishonest.

This is the absolute worst shoe company I’ve ever dealt with in my life. I bought a pair of $400 shoes seven months ago. The heel came off of them. They were purchased at Nordstrom‘s but I was past the 90 day return policy. I called Fry understanding there was a two-year warranty on all shoes and was told that there is absolutely no warranty and they would do absolutely nothing to help me. Worst company ever. Do yourself a favor and don’t buy any shoes from them.

Will never buy from them again. I have a problem just like another comment. Boots not true to size. And they not willing to exchange to the size that’s fit.

Horrendous customer service. The boots themselves are ok, but they are not true to size and they will not let you exchange your purchase for a different size.

We never received our package and have had difficulty trying to get either a new order shipped or store credit or our money back. The customer service is very unhelpful and consistently states that they will call us back and never does