The Frye CompanyReviews of thefryecompany.com

Agree this company receives a poor rating. Their customer service is rigid annd inflexible. They’re about taking your money rather than doing right by the customer. Would not recommend doing business with Frye. I certainly won’t again.

I purchased Lorrie Harness boot in October 2025. I wore them a Few times and noticed the peeling of the material at the tip of the toes. I thought at First I may have contributed to it but the peeling continued. I put boots away for the season and haven’t worn them since last season . When I on-boxed them again the peeling was worse so I contacted customer service I was told that I was way past the return policy. Yet they do have a 1 year warranty on defective items. According to AI the warranty information is still available but is hidden from customers for their review. I just feel that $130 is a lot of money for a pair of shoes that start peeling off right away. I recommend not to buy their products because they are not very good quality.

The shoes are man made material s made in china . Overpriced Walmart quality shoes .

I’ve had a terrible experience with Frye and am extremely disappointed not only with the quality of the boots I received, but also with the customer service I’ve received. I purchased a pair of Veronica boots listed as “Resale – Never Worn” and paid full price. Although this particular model had been discontinued, I decided to purchase them because I really liked the style and, most importantly, they were advertised as never worn. When I received the boots, the boots and soles otherwise appeared to be in unworn condition. However, I noticed that the inside left portion of one boot had a deep crease and looked heavily distressed, almost as though someone had tried to force their foot into the boot. Because of this, I contacted Frye several times, and I was eventually refunded a portion of the purchase price. Unfortunately, the problems didn’t end there. The second time I wore the boot, I was leaving for work when the zipper completely broke. My foot became stuck inside the boot, and I had no choice but to wear the broken boot to work all day. When I got home, my husband had to use pliers to force the zipper down so I could finally get my foot out. A zipper breaking on the second time the boot was worn is completely unacceptable, especially for a pair of boots from a brand like Frye. I was also extremely disappointed with the customer service when I reached out a second time about the broken zipper. Despite contacting Frye about the issue, I never received a response. This entire experience has been incredibly frustrating. Between the unexplained deep crease in the boot, the zipper breaking after only the second wear, and then receiving no response from customer service, I am extremely disappointed with both the product and the way Frye has handled my concerns. ***UPDATE: Frye’s Customer Service did reach out and offered to issue me a full refund.

Awful. I had vintage frye campus style they were gorgeous and would be a peice I could pass down. These new campus I bought lost their "wood" rim to the foot bed almost instantly. They scuff on leather basically if you look at it the wrong way. They're so cheaply made its deplorable. Im disgusted with their quality and pricing. Never again.

Bought a pair of boots online, no exchange or refunds? Great business moto.

I've purchased from Frye in store in the past and loved the shoes. The last couple of experiences online have been a bit more challenging. My last experience was incredibly poor, despite ordering size 10 many times in the past, the shoes were too loose when received, but zero options for exchange. In addition, I received another customers invoice in my box with private information, which is also a remarkably poor experience... My order detail wasn't even available. Needless to say, I will not be ordering from Frye again.

I have never ever ordered a product online especially a product of expense as a Frye product to be told I "COULD NOT" return or even exchange. I have worn Frye footwear for over 20 years but I will never buy this product again. This company is selling shoes as a final sale then telling customers they can sell their order on the exchange program for a store credit. This to me is a scam and misleading good customers. I will not be a Frye customer or scammed by Frye again.