Good glass
Good glass. Great smoke. I've had many bongs and recyclers looking for a nice clean smoke that carries flavor tell the end. These definitely do.
By Tony K.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
565 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Freeze Pipe is a small American-owned online smoke shop that makes a unique line of freezable bongs, bubblers, pipes and more. These thick glass pieces all feature various combinations of glycerin coils, which work to cool smoke down by over 300 degrees.
thefreezepipe.com (thefreezepipe.com) has 565 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
565 approved reviews, newest moderated first
Good glass. Great smoke. I've had many bongs and recyclers looking for a nice clean smoke that carries flavor tell the end. These definitely do.
By Tony K.
I was sold the first time I saw the product. I am a medicinal user, and I bought a freeze pipe on the advice of my pulmonologist- who advised that if I was going to smoke anyway (he officially advised against that, of course) that the Freeze Pipe could mitigate some of the thermal damage from smoking. Thanks Freeze Pipe!
By Dennis W.
Great product. I highly recommend, nothing I have tried hits smoother.
By CJ H.
Great product, great customer service too. Our hand pipe gives smooth, chilly rips for sure, but I’d prefer a piece that’s a tad bit smaller for smaller (ladies’) hands like mine. It doesn’t stay super frosty for as long as we’d like, but we have a cold stone on its way so hopefully that will help. Also not a super fan of the removable bowl…. Not because it’s removable, but because it doesn’t have a gasket or anything to keep it secure so it is only a matter of time before it falls out while passing the pipe around. That said, neither “complaint” is troublesome enough to remove a star from the rating. Overall we are quite happy with our Freeze Pipe, would order again, and definitely recommend to others.
By S P.
I would give them a minus it that was available. Ordered one in January got email stating order not complete. Followed email got charged again. Two prices for same item. Emails to customer service go ignored until I dispute charges. Got first pipe very awkward to use. Still fighting over second charge emails from them stating it was my bank. Credit card charge so sent them copies both charges. Second pipe shows up. No order number for second pipe how convenient and they state no returns. It was unopened. I argued I did not order a second and the scam email they sent caused the second order. They agree to take back but my expense to ship and insure Then they want copy of receipt for tracking send that with package and email correspondence. They again ask for it and again sent email.. They refund only the 118.95 but not the difference in charge for the same product at 132.95 and they do not refund shipping and insurance to return a product I did not order. They are not responding to emails requesting the almost 50$ I'm out
By Wanita F.
Awesome experience and quality
By Peter G.
Can't wait for my DNA
By Larry C.
The mouthpiece on my bubbler cracked and customer service was fast and friendly. They got my issues handled in a very quick manner. I LOVE MY FREEZE PIPE! AG$
By Allen G.