Love all your products
Love all your products. Third replacement I've ordered (all my mistakes with breaking them). First replacement coil I've ever had have issues, but customer service was able to assist me promptly.
By Amanda
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
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565 reviews
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Freeze Pipe is a small American-owned online smoke shop that makes a unique line of freezable bongs, bubblers, pipes and more. These thick glass pieces all feature various combinations of glycerin coils, which work to cool smoke down by over 300 degrees.
thefreezepipe.com (thefreezepipe.com) has 565 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
565 approved reviews, newest moderated first
Love all your products. Third replacement I've ordered (all my mistakes with breaking them). First replacement coil I've ever had have issues, but customer service was able to assist me promptly.
By Amanda
The pipe is great. Shipping was not good. But I did get it changed who you shop with
By Warren
Would have been a lot better if it could have been shipped to Canada with USPS as to not get hit with all the duties duties and fees as is always the case with FedEX The pipe is great though, hits hard and cool. Good quality piece for the price.
By Dave P.
Thx so much I love it
By Dylan S.
Arrived in a good amount of time and is a great product
By Justin L.
It has already broke I liked how it hit but it broke for no apparent reason
By Ryan S.
Unfortunately, when I dropped the freezepipe from a short distance to the floor, the piece that holds the bowl broke. This is a much weaker, more brittle piece of glass than the rest of the pipe, which suffered no damage. Since this piece is permanently attached to the body of the pipe, it is unusable. Customer service offered nothing. To add insult to injury, I also ordered the Steamroller, which I was supposed to receive on September a week ago, still hasn’t been received by the carrier.
By Rob K.
The Recycler bong broke not even 30 days of having it. I did a lot of research before I bought this kind of a let down with the talk up freeze pipe did with this bong
By Kasir W.