Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
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565 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Freeze Pipe is a small American-owned online smoke shop that makes a unique line of freezable bongs, bubblers, pipes and more. These thick glass pieces all feature various combinations of glycerin coils, which work to cool smoke down by over 300 degrees.
thefreezepipe.com (thefreezepipe.com) has 565 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
565 approved reviews, newest moderated first
Bought both the Bubbler pro and Recycler Bong. Both broke within a month of having them after simply cleaning them with just soap and water. Glass just crumbled and broke off in my hands and the pieces subsequently fell and totally shattered.
By Jake
Great customer service! (replaced damaged Coil) and an even better product!
By David K.
Ordered a new coil bubbler (mine broke) and it came defective. Cannot get the smoke to go through, upon further inspection the way the glass bends inside is making it faulty. When we emailed the company (sent pics and offered to mail it back for one that works) their best response to our solution was to give us a coupon for half off ANOTHER bubbler. So, I purchased something that literally does not work and is defective and they just say,....buy more. They obviously do not stand behind their products.
By Kristin
Trash , complete trash ! Ebay knock offs are better and Customer service is horrible. Worst pieces ever coils don't do anything. Buyers beware
By Dr. M.
I broke the coil in an hour but because it was made so sturdy, it made glueing back together very easy. The glycerin inside safe btw, be careful and enjoy your freeze.
By Garbagel C.
Replacement of the replacement coil snapped off in my hands when carefully removing it from the base. Your customer service told me too bad for my experience. F this product and company and it's cheap-assed products that you DO NOT support.
By Dan W.
The customer service was extremely generous and offered me a discount of 40% on the replacement part with super nice of them unfortunately when my replacement part got here it was defective and not nearly as good a build quality I can't even really use it I mean I can but it gets plugged after one or two uses making it pointless and wasteful unfortunately it doesn't look like there's anything that can be done other than buying another one but I don't want to be stuck in this loop of buying more and more over and over going to have to look somewhere else for something thank you for the good customer service unfortunately the product wasn't very well made.
By Kevin A.
All the glass easily broke. First piece didn’t last beyond cleaning, didn’t even get to use it. I re-ordered and the second piece broke within two days.
By M B.
