Sold me a faulty eNail but said the…
Sold me a faulty eNail but said they "decided it was user error."
By Donald D.
Monday, November 9, 2026 · Customer reviews of US businesses
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565 reviews
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Freeze Pipe is a small American-owned online smoke shop that makes a unique line of freezable bongs, bubblers, pipes and more. These thick glass pieces all feature various combinations of glycerin coils, which work to cool smoke down by over 300 degrees.
thefreezepipe.com (thefreezepipe.com) has 565 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
565 approved reviews, newest moderated first
Sold me a faulty eNail but said they "decided it was user error."
By Donald D.
Great piece!
By Brian
Glass is way too fragile. Broke after a very light tap on kitchen counter. No more freeze pipe for me I will let others know about my experience
By FMG
Packaged well, no complaints
By customer
Shattered on its second use. This is our second piece and both broke within a couple uses biggest disappointment and waist of money
By Talisa H.
great customer service. all my issues were resolved.
By fletcher
The cooling chamber works well. The honeycomb slide helps keeping the burn balanced and avoids hard pulls. The delivery was on time with stated timeframe. My only critique is that the bong design doesn’t allow much space for inserting ice for an even cooler smoking experience.
By Christopher B.
Absolutely astonished at what great customer support your company has. I am thrilled and glad to say I have no complaints what so ever about any of your products. You definitely have a Lifetime buyer!
By Briana D.