The pipe is fine.
The pipe is fine.
By Matt S.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
565 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Freeze Pipe is a small American-owned online smoke shop that makes a unique line of freezable bongs, bubblers, pipes and more. These thick glass pieces all feature various combinations of glycerin coils, which work to cool smoke down by over 300 degrees.
thefreezepipe.com (thefreezepipe.com) has 565 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
565 approved reviews, newest moderated first
The pipe is fine.
By Matt S.
I made a mistake and Freeze pipe helped me fix it right away! Thank you!
By Rhonda W.
Everything is great, Loving my pipe and bong
By Salti F.
Bit large. But great head high.
By Melissa D.
I love the quality of the two products I bought,very stylish 😎 I just wish it would stay cold longer but yes to this company and it's products
By Andrew G.
Very good product!!!! Does what it says,recently I was having a hard time holding my tokes in because of being so harsh. Not any more! Great product.
By Big D.
I've ordered from this company before, and don't get me wrong, the product is fantastic. The issue I have is that after ordering and selecting two day shipping, my product still hasn't even shipped yet. Keep in mind, it has been two weeks since I placed my order. After contacting customer service, all I was told was that they were experiencing high order volumes and it would take longer that expected. I understand that, but I paid an excessive amount just for the two day shipping and they didn't even offer to refund it or find another solution. I'm out a ton of money because I paid for a service that they aren't providing. As of now, I still haven't received any updates on my order.
By Yuki A.
Couldn’t add a promo code to my order, left a review and no day reached out. It was a bad experience and I won’t be returning for more business
By Kelsey R.