thefreezepipe.comReviews of thefreezepipe.com

Order was late even though I paid for priority shipping. Customer service got in touch with me after the holidays. Product works great though.

I paid for express shipping and it showed up 3 weeks late. No attempt to refund the additional shipping costs. Just offered me coupons for 10% off. I can find that online and through podcasts. Feels disrespectful and bad customer service. Likely not going to be a returning customer because of this experience

Excellent products, fast deliveries, and great personal follow-up. What’s not to love? The pipe works so well for me as I have asthma and usually cough my brains out and don’t enjoy the smoke as much, but this takes away the harshness. So much more enjoyable! Thanks!

Click shipping great product works well clean

No communication. Sent several emails. Finally had to post on Facebook to get a response. Ordered on December 15th for Christmas gift, took almost 6 weeks to receive.

The order took way to long to receive. I think ur company shud send directions on how to use ur product

I ordered my Freezepipe on December 19th, with an expected delivery date of 5-7 business days. I was not contacted by customer service until January 9th, and did not receive my product until January 19th. I understand that shipping delays happen, but I found this excessive. I like the product, but found the customer service lacking.

Order placement and response time was amazing.