Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
86 reviews
The Framery at 1-800 ContactsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Try risk-free and find frames you’ll love. Our free in-home try-on lets you try frames at home, completely free. Free Adjustments. Free Shipping. 60-Day Returns.You should love everything about your glasses.We’ve kept all the great parts of buying glasses like exploring new styles, trying-on your faves, and, um, seeing clearly again. And we got rid of the not-so-great parts: the pressure, the awkwardness, and the sticker-shock. We put you in control and give you lots of choices. The result? Happiness. Just like we like it.
The Framery at 1-800 Contacts (theframery.com) has 86 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
86 approved reviews, newest moderated first
Love my glasses. Quick to receive and great look, quality and price
By Marcus
Response from The Framery at 1-800 Contacts· Aug 12, 2026
We are so pleased to hear you love your new glasses and appreciate your positive feedback on our service and product.
Easy to order, fairly good quality. Worth the money
By Summer
Response from The Framery at 1-800 Contacts· Aug 12, 2026
We're so glad to hear you found our ordering process easy and the quality met your expectations. Thank you for your review!
I ordered glasses and used their “try on with camera” feature and unfortunately the frame size recommended was much smaller than expected. I called customer service and the lady that answered asked me what frames in a large I liked and I picked one out, she then sent the frames to labs to be immediately made and shipped to me and emailed me a return label for the previous glasses I ordered and getting reimbursed the difference between the two since there is a new sale going on. I didn’t even need to place a new order it was all handled over the phone. INCREDIBLE customer service!!
By Jordan
Response from The Framery at 1-800 Contacts· Aug 10, 2026
Yay!! We are so happy to hear about your positive experience with our customer service team! We are so glad that you received the perfect frames. Thanks for sharing your experience!
My glasses showed up within a week, and verifying my prescription took about 24 hours. The guidebook on adjustments that comes with the glasses really helps, and my glasses fit great, and I can see again!
By Arielle
Response from The Framery at 1-800 Contacts· Aug 10, 2026
Thank you for the great review! We're so happy to hear that your glasses arrived quickly and that our adjustment guide was helpful! We're glad you can see clearly again. Thank you for your positive feedback!
I will start by saying that I love 1800contcats and my contacts order shipped fast and correctly. I thought I would try the framery as well rather than going with my usual online glasses provider. Unfortunately I was extremely disappointed in the service and quality received from the Framery. The first pair of glasses I ordered had a loose lens on the right eye. I asked for a replacement and was sent one, along with a prepaid shipping label I had to print myself. The replacement pair of glasses arrived and had the exact same issue, a loose right lens. I sent both pairs back and ordered from a different company. I did not receive any updates or confirmation that my return had been received or processes so I called in to check. I was told the package had been received and my refund would be issued. I still have not received my refund and again got no email or text confirmation or record of the chat or phone call with the agent. Will never order glasses here again. I did receive the refund. Thank you for your response.
By Lacey
Response from The Framery at 1-800 Contacts· Aug 10, 2026
Thank you for sharing your feedback with us. We are so sorry to hear about the issues with the loose lens in your frames. That is so frustrating and not the experience we want you to have. Your feedback helps us to ensure the quality control and communication around these types of issues is reviewed and creates a smoother and more reliable experience for all our customers. We certainly want to make sure you're fully taken care of with that refund. Please reach out to us if you have not received your refund and we'll make sure everything is resolved.
Amazing glasses, amazing customer service!
By Tiffaney
Response from The Framery at 1-800 Contacts· Aug 10, 2026
Thanks for sharing the awesome review! We are so glad to hear you enjoyed our glasses and received amazing customer service. That's our goal! We truly appreciate your kind words!
Loved how easy it was, got the perfect pair on my 1st time ordering. I will definitely be ordering again
By tina
Response from The Framery at 1-800 Contacts· Aug 10, 2026
We're thrilled to hear that you found the perfect pair on your first order and that the process was easy! That's exactly the kind of experience we aim for. We appreciate your kind words and look forward to your next visit.
Easy site to use. Lots of cute frames but when I saw my frames I knew they the ones! Did the virtual try on and loved them. The rest of the process was super easy to go thru. Had them ordered and they got here earlier than I expected. The price was amazing! Someone on a budget could have several pairs without breaking the bank!!! I check the site often as I am scouting out my next pair!!!
By Debra
Response from The Framery at 1-800 Contacts· Aug 10, 2026
We're so happy to hear you found our site easy to use and loved your new frames! It's wonderful that the virtual try-on helped you find the perfect pair and that the process was super easy. We're also glad the price was amazing and that your order arrived earlier than expected. We appreciate you checking back for your next pair!
