TheFlightWallReviews of theflightwall.com

Never arrived and nobody is accepting responsibility.

Cool product but so far customer service is lacking. I have tried multiple times for my wall to register imperial not metric. I contacted customer service via email & fb and still haven’t heard back.

I've now bought two units, one as a gift. I enjoy the device yet find the customer service lacking. Their inability to fulfill a simple request to replace a broken stand is baffling. Stating they only have completed units, and no parts to send out, indicates a naiveite and lack of experience in customer acquisition cost and retention. This survey request cost the company more than the $5 it would have cost to promote goodwill.

So much fun! Reasonable shipping delay (near Montreal)! I’m getting used to fiddling with the detection fence points (a bit challenging on an iPhone), much easier to use a radius but sometimes high-altitude fly-by’s are visible by their vapour trails but out of detection radius on Flight Wall. So I thought I’d create a long, skinny zone but flights zip through and disappear from FW while I can still see them. Is two circles possible?

Easy to set up - A lot of choices for what you want to see - Take your time and you will get it exactly set up to view the aircraft that you want on the display.

Purchased the two mini flight walls as gifts. One was delivered and the other got lost. Contacted flight wall and they were kind enough to ship out the missing one! One was a gift for my brother who is a retiring air traffic controller and he thought this was the coolest gift ever! The other is for my teenage son who is wanting to be a future pilot! He is so excited to track the plans right in his own bedroom. Very awesome purchase!

Has become a really niche decor item on our wall as well as a practical way to track my spouse’s flights at first glance whenever I am home + a great way to keep up with what aircraft is passing overhead! I was second guessing myself before I bought this as a gift for my spouse but it’s well worth the price because it’s a gift for myself too, will highly recommend it.

My order was placed on July 26 and has never arrived. It is now September 1. UPS has an open claim and has told me the claim can only be completed by you as the shipper. I cannot move it forward on my own. I've called, emailed, and received no help whatsoever for the last few weeks. I'm highly disappointed in the lack of customer service and would like an answer ASAP!