Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
43 reviews
Emlina - Luxury HouseSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Emlina, exceptional customer service is at the heart of everything we do. We are committed to providing a seamless shopping experience, personalized support, and attentive care before, during, and after every purchase. Our goal is to help every customer shop with confidence, knowing they are always our top priority.
Emlina - Luxury House (theemlina.com) has 43 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
43 approved reviews, newest moderated first
The watch was great quality. Celine the customer service rep was terrific the whole experience was great. I will be ordering again from this company.
By Concerned P.
Response from Emlina - Luxury House· Oct 12, 2026
Thank you so much for your kind words and wonderful review! ❤️ We're delighted to hear that you love the watch and had a great experience with our service. Your support means a lot to us, and we look forward to assisting you again with your next order. 🥰
I’ve ordered several watches for both myself and my wife. The quality has been exceptional. Maris has done a fantastic job in helping me select the watch, band, colors I’ve wanted to give us a perfect blend of products. Maris communicated throughout the process and gave timely updates from selection thru delivery. Just fantastic working with her. I would HIGHLY recommend Emlina!!!!
By Chuck H.
Response from Emlina - Luxury House· Oct 9, 2026
Thank you so much for your wonderful review and recommendation! ❤️ We’re thrilled to hear that you and your wife love your watches. Our staff will be so happy to know that her support and updates made your experience special. Your trust and support mean so much to us, and we look forward to helping you again! 😊😘
The bags are gorgeous! The arrival time was fast. Customer service is amazing. This is my new go to shop! You will not be disappointed.
By Dr. Julie M.
Response from Emlina - Luxury House· Oct 7, 2026
Thank you so much for your wonderful review, dear Julie! ❤️ We’re thrilled to hear that you love your bags and had a great experience with our customer service and delivery. It truly means a lot to us! 🥰 We look forward to serving you again soon! 💕
I am still waiting for a response it what has turned out to be a real issue. I purchased a LV purse and matching wallet. The purse was not as advertised as it was supposed to be trimmed in grained leather which turned out to be plastic. Emlina offered to replace it for an additional $150 for a Prada purse of my choosing. They said it was in stock and ready to ship. The next day they informed me it actually wasn’t available. Then they asked me to choose another product up to $409. At the same time, the company offered 35% savings on all full priced goods, so I chose a wallet and a bag, both were full priced and with the discount, came to exactly the $409 they had offered. They refused to honor this. I’m still waiting to hear from them as I feel this is fair. If they don’t honor this I will never again buy from them. I’ve asked for a full refund including the additional $150 I paid. They, so far haven’t agreed to that either. Their return policy contradicts this action.
By Evelyn A.
Response from Emlina - Luxury House· Oct 5, 2026
Hi Ms. Evelyn, we’re sorry for the delayed response and for the frustration this situation has caused. Could you please check your messages? Our customer service team is already assisting you with your case, and we’ll clarify the issue and work with you toward the best possible solution as soon as possible. Thank you for your patience and understanding.
Maris is the best customer service. She went out of her way to make sure I was happy with my purchase. I will definitely order again
By Karon B.
Response from Emlina - Luxury House· Oct 2, 2026
Thank you so much for your kind words and wonderful feedback! We’re truly happy to hear that our staff was able to assist you and make your shopping experience a positive one. Your satisfaction means a lot to our team, and we truly appreciate your trust and support. We look forward to serving you again soon! 😊
Maris has been great to work with. She’s responsive and willing to work with you to find the product you need. Appreciate her support and hope to continue working with her in the future. Products are beyond expectation and have been impressed.
By Veronica S.
Response from Emlina - Luxury House· Oct 1, 2026
Thank you so much for your wonderful feedback! ❤️ We’re truly happy to hear that you’ve been satisfied with our support and that the products exceeded your expectations. It’s always a pleasure serving you, and we’ll be here whenever you need help finding something special. We truly appreciate your trust and look forward to assisting you again in the future! 💕
This website is legitimate, it’s very scary shopping online for these certain items and being scammed however, it has been an amazing experience from the beginning. Just be aware that the processing portion does take about a week however the shipping was so quick and fast. I purchased a Crossbody bag and it was as expected, very nice and luxury. I will be purchasing another back shortly. Looking forward to my next experience.
By Zack M.
Response from Emlina - Luxury House· Sep 29, 2026
Thank you so much for your wonderful review and for trusting us, dear Zack! ❤️ We're delighted to hear that you love your crossbody bag and had a great shopping experience. We truly appreciate your patience during processing and are so happy your order arrived quickly. We look forward to welcoming you back for your next purchase!
Celine was excellent and she sent me the bag pictures and the item was excellent and exactly like the picture love the bag & wallet. Sent quickly and will purchase more!
By JM
Response from Emlina - Luxury House· Sep 24, 2026
Thank you so much for your wonderful review dear! ❤️ We're so happy to hear that you love your bag and wallet and are satisfied with our service. It was a pleasure assisting you, and we truly appreciate your trust and support. Looking forward to helping you with your next order! 🥰
