TheDressOutlet.comReviews of thedressoutlet.com

They charged a restocking fee and also paid for the label. I emailed them right after my order for a different size and they said item had shipped but in reality the item shipped 2 days after. I will never buy from them again. The return fee and shipping fee make the shopping experience terrible.

I am so happy with my recent order from The Dress Outlet!!! I ordered a formal “mother of the bride” type of pantsuit . The order came quickly, fit perfectly and was so reasonably priced , compared to the same outfit at the local Dillards. I couldn’t be happier with my experience !

It’s a nightmare returning an item. They get you with the restocking fee. The dress don’t look and feel at all as they advertise. Very disappointed customer

This place is a fraud. I got my order late and it is way too big. They don’t have a smaller size and you can forget about the bogus numbers you can’t reach anyone by phone and the text come back with the same form answer the restock fee is crazy expensive and you can’t get a return label because you have to pay to ship it back costing you $10 or $12. Between the shipping and restocking fee you lose so much of your original price. This place is a scam. Do not buy from them especially for a special occasion like my granddaughters wedding. Color matching and size plus fabric are essential in this occasion.

Extremely disappointing experience. They sent the wrong size for an international gift. When I reached out about their mistake, their response was slow, and the size I originally ordered was out of stock. I had to choose a different dress and pay the price difference. They also refused to send the new dress until I returned the incorrect one.

The dress was not great quality and the fit of sleeve and overall look was nothing like it appeared on the model. The return process is a nightmare. I didn't buy a prepaid label so I had to spend $28 to return a $90 dress. You will not get an answer on the phone number. The CHAT service is useless. I started a chat at 8:00 EST and woke up to a reply that came in at 4:30 AM (EST) Nothing in between. The CHAT is not timely or helpful. It has been over a month and I still have not received my refund. TDO has it set up so there is no tracking number given to customers at UPS--Now I'm told I cannot get refund w/o tracking number. I have my UPS receipt. UPS says the vendor sets up the receipts, they just print it. TDO claims they cannot issue refund w/o tracking.

Me encanto el vestido corresponde a mi talla y esta precioso exelente servicio

The glitter and sequins on the dress are very textured, our house, everywhere, my skin is covered in glitter and sequins... everywhere is terrible! Everything turned blue. It sticks to our skin and does not come off. Shipping is an other problem. Poor customer service! They told me: buy a hair spray and spray on dress! Be careful before you order... (i told them we dont have time, they put on hold my dress 3 days for no reason and they told me i should pay another $ 39.99 for shipping.