TheDressOutlet.comReviews of thedressoutlet.com

My experience with The Dress Outlet has been outstanding. In my opinion, the customer service is extraordinary and is rare with many companies. Thank you, and I will use your site again and will recommend it to friends and family!

Their return policy is misleading. The day your package arrives file for a return whether you need to return it or not. You only have five days. Period. I'm stuck with two outfits I do not want that were never even tried on. NO returns after five days. Given our shipping and availability issues now, this is just not good business. I will not order from them again because of this, whereas I might have had this been stated clearly and handled differently. I'm reporting them to my credit card company, the California Consumer protection agency as well as the better business bureau and complaining to their corporate office.

Ordered a dress and needed to follow up with a chat on the delivery time. Got 'Britney' who was very helpful! She quickly looked up the order and updated me on the delivery date. Fast, Courteous and friendly customer service. Great prices and variety of sizes.

Thanks, Britney. She was the customer service specialist, that walk me through my return journey. She was knowledgeable and took the time to answer my questions, she was informative, kind, professional, and friendly. Thanks, Britney Giselle

Ms. Britney was very helpful with me finding my daughter Sweet 16 dress. She was patience and very knowledgeable of all my questions and needs.

This website is the better to buy from, great quality, same as I see in the picture. all the customer service are great, they answer very fast and solve any question great, many thanks for Britney.

Britany from customer service was such a help! I was looking for a homecoming dress and had a very strict dress regulations and she tried her best to help me find one. We didn’t find one but she was super helpful!

Do not buy from this website. They have a 20% fee for stocking. Horrible policy when selling cloth online. Even when the dress is poorly made. Glitter everywhere and the cheap fabric. I don't recall checking any box to acknowledge the fee. Also I had to pay the shipping to return both dresses. Still in the market that yoy are handleding it is ridiculous. When the people are buying based on a photo. The money that you are keeping from me for "restocking fee" plus the shipping is almost the price of one of the dresses. I believe that your company knows that. That's why you don't allow your costumer to review at your website at the bottom of the article just like other websites. I learned my lesson not yo buy cloth from store or brands that I'm not familiar. The dresses have been mailed back to you. With shipping fees that I also paid.