TheDressOutlet.comReviews of thedressoutlet.com

Received my daughters' dress today-absolutely beautiful-was a little big. I contacted customer service and chatted with Chelsea who walked me through what steps I needed to take to exchange the dress and helped me with the sizing. Wonerful customer service and gorgeous dresses..thank you Dress Outlet

Taylor from Customer Service Is excellent. I ordered the wrong color dress and she fixed it right up for me. I need it for a soon event and I needed Royal Blue! and I accidentally ordered navy. She changed the order for me and made my night! Thank you!!

I purchased a dress online for my daughters wedding from The Dress Outlet.. It was just as in the picture.. Stunning and I received compliment after compliment. It was a perfect fit and I felt amazing in it.. I have just purchased another dress and am looking forward to its arrival 🙂 Jennifer Republic of Ireland 🇮🇪

I'm writing this review PRIOR to knowing if they will do what they said. I've been told that my issue would be resolved. If they do indeed follow through with what was agreed upon, then I can say it told some time, (2 days and three different staff members,) but they did refuse to let the ball be dropped. At this point, I am happy. Two or three weeks from now remains to be seen.

I’m always worried about buying clothes online but The Dress Outlet made it extremely easy. Their customer service is amazing. My size wasn’t available so within an hour I received an email with options of colors that were in my size. I’ll be shopping online with them again!

The team at the dress outlet is amazing. I was hesitant to purchase a designer dress online but after seeing The Dress Outlet listed on the designer's site I went ahead. I was able to easily search size charts and while I ordered a size too big, the exchange policy was simple. I received my exchange within a few days and it is PERFECT. The service I received throughout was what you'd expect from a high end store without the aggravation of being in a store. I will purchase from them in the future and would highly recommend them.

I ordered a pants outfit and was supposed to get a discount. However not being computer savy, I did not see the discount when it gave me the total. I went to chat and spoke to Taylor. She tried to help me and was very patient and courteous. She wanted to take my order and by the time we got to that, the size was no longer available. However I said if I find something else I will ask her to order it for me. I thanked her. Nice to have someone to chat with if problems occur. By the way, I did not like the return policy. I like to get credit back on my credit card. Not store credit.

Terrible experience with this company. My family and I picked out two potential dresses for my grandmother to wear at her funeral. She specifically wanted a salmon gown and we wanted to honor her wish. We made the purchase on Saturday and paid extra for 3 day shipping as it was needed by Wednesday by the funeral home. It arrived on Thursday. The funeral home was willing to work with us but we did find a replacement "just in case" and I reached out to the company to get reimbursed only for the 3 day shipped we paid for. They would not reimburse us. I let them know I wanted to return both and asked for a call tag. No call tags are given AND they charge a 20% re stocking fee... apparently to keep "prices low" .. low being $100 a piece. I will never work with this company again and I hope if you are in a crunch for time you steer clear. Obviously the sizing didnt matter much here but IF the sizes didnt fit I cant imagine paying 20% restocking just to return a dress. absolutely terrible experience during a really tough time in our lives.