TheDressOutlet.comReviews of thedressoutlet.com

The Dress Outlet's return policy is 5 DAYS. Don't waste your time. You need more than 5 days to order from multiple websites and try dresses on in order to find the right fit and design for your event. Seriously?? What a scam.

DO NOT ORDER - Dress Outlet advertises and charges you for fast shipping. DHL worldwide was billed. They lied! Once you realize they've lied and try to get a refund, they tell you that you have to pay to send it back and only AFTER they receive it, then they will only refund you 80% of the cost of the dress!!!! A real SCAM. I wish I'd seen these other reviews before I ordered.

Their site spouts about easy returns. These returns are anything but easy. They charge a 20% restocking fee. Then, you have to pay the postage for that return as well. The form they provide for you to indicate how you want your return doesn't state where to send the dress back. When asked, I was talked to like an idiot as it was 'indicated on the form'. The address is the footer on the form. This could be headquarters, and not where they have their warehouse. How am I supposed to just guess about where to send the item when my $ back depends on sending it to the right place. I chose to return it because the material was very stiff and scratchy. I felt like I was wearing a mosquito net. Deciding not to go with this dress just cost me $50. Very disappointed.

The Dress Outlet advertises fast shipping and easy returns - not the case! I repeatedly called and emailed to assure a timely exchange for my daughter's prom dress. Very long story short, I paid for overnight delivery and they sent me the same dress size that I had returned. They then agreed to overnight me the dress in the correct size. That would be nice if the warehouse knew that UPS only delivers overnight Monday - Friday unless you check the box for a overnight weekend delivery. My daughter's prom dress arrived Monday after her prom. I have repeatedly asked for the manager to call me to explain how so many errors could have occurred. I have yet to hear from Elvia. I cannot begin to truly express my daughter's and my disappointment with the customer service we received from Trisha, Miaca, Megan and Leann. I was repeatedly told to be patient and that they were expediting the situation to the team. They will ruin your special day too!

I ordered myself a prom dress and verified beforehand with customer if the one I ordered was in stock in the colour and size I wanted. Order was confirmed and then a week later I got an email saying it was out of stock and that I’d have to pick another dress (either a different colour or there was a similar one available) was extremely dissapointed but picked a different colour. However then when messaging customer service again, turns out they can hold my payment until that dress comes back into stock. 2 weeks go by and no dice. THEN when browsing their website looking for a different dress because my prom is getting closer: they had a final sale of the exact dresses but was a size bigger. Contact customer service AGAIN and now that dress has been sent to me. I’d give the company slightly less than 3 stars however customer service was very helpful and my situation was dealt with very professionally and they were lovely! Fingers crossed it’s worth the £160 and three week wait Edit: they sent the wrong dress and I’m so unbelievably angry :)

I ordered a a dress for my sons wedding. I had to return for 1 size up and told it was available. They received my return and when I called to check about shipping of the replacement dress they said it was out of stock. I paid freight charges to return it. Even though they could not fulfill my exchange they still charged a 20% restocking fee. Horrible business policy. Don’t buy from them!!

I purchased a dress from this site for an event coming up in roughly 3 weeks. Put in for an expedited ship and everything. I'll ignore the fact that it came a day late (I get it, that happens), but they sent me THE WRONG DRESS. Item # was off by one digit. Not to mention the dress was *not* worth the amount of money it was listed for on the site. Super cheap, weird interfacing (plastic?) on the train... Just AWFUL. I emailed them right away, was given a return authorization number, then was completed ghosted by Tricia when I asked how they would make this right in time for my event in roughly 1.5 weeks from then. Filling out the return form, they charge a 20% restock fee--EXCUSE ME??! I DIDN'T GET THE RIGHT ITEM. I DON'T HAVE FAITH IN YOU GETTING ME THE RIGHT ITEM. Needless to say, I'm pissed. I refuse to pay for this company's complete negligence. Tricia is horrible to work with, she'll completely go silent on you. Cannot rate this place low enough. AVOID THIS PLACE! DON'T GET SCREWED OVER LIKE I DID!!!

We purchased a prom dress from there. It arrived with 3 major flaws even though being in plastic and with tags - rips on the side, missing hooks on the back, and straps that were missing main rhinestones. Material was very thin and crappy workmanship. We will not order from there again.