The City Case, Inc.Reviews of thecitycase.paris

I placed an order in early April for a trip on July 1st. I heard nothing from CityCase until I reached out to them two weeks before my trip. They reassured me I would receive mail before my departure. Another week goes by and still nothing. I reached out again, and this time they said I will receive tracking info that day for a delivery to arrive the beginning of the coming week. A whole weekend goes by without getting any tracking info, and nothing received that following weekday. At this point only 4 days away, CityCase CONFIRMS package mailed out but without providing tracking number. Then, with less than 48 hours before my trip, they tell me nothing has been mailed and I can either accept full refund or pick up the package in Paris. With no time to make other arrangements, I reluctantly went for the pickup option. I ended up losing a full first day to use my museum pass having to deal with this. CityCase ended up refunding only $100 of my $270 order for the "inconvenience", but their policy is full money back guarantee before departure date. Complete fail of a company, and definitely complete lie of a money back policy. ------------------------------------- Update: After this review, CityCase reached out and admits fault. They are issuing a full refund to remedy my experience. Updating from 1 star to 3 star.

This is the second time in a year that I've used City Case to order my Paris Museum Passes. Last year, they arrived right at the last minute before my flight to Paris to ensure that I had the latest one. This year, my brothers and I are using City Case once again because they are excellent!. This time, they are being delivered to our hotel in Paris. Matt is so very helpful, professional, efficient, kind, and wonderful. I recommend City Case to everyone who is traveling to Paris. It's one thing you don't have to worry about when you arrive at the airport. Thank you so very much City Case and Matt! You have been the icing on my cake in preparing for my fun visits to Paris! Sincerely, Michael :)

The Paris pass is excellent value from a money & time perspective (lets you use a fast-track line in many locations). I wish I bought it earlier so I could have it mailed to me instead of picking it up at a Paris location. The convenience would have been worth the premium City Case charged when compared to the local Paris tourism office that sold the pass (which I had to go to). So four stars for City Case but it would could have been five stars.

Great way to save money

Thought pass would get us into attractions without standing in lines (which wasn't the case). We probably broke even price wise, so it was worthwhile not having to purchase tickets separately. Pass did help us get organized since we sorted them first by what we wanted to see, then by area of Paris each was in ... to minimize amount of travel (we were there for six nights).

I ordered my City Passes 6 weeks prior to departure and they STILL did not get them to me on time. Furthermore, despite it being business hours (2p CST on a Wednesday), there was no one to answer my emails, phone calls or live chat messages. I have a confirmation from them and confirmed my departure date with them more than a month ago. Now I'm out several hundred dollars and have to buy passes while in Paris after all. I have changed my review because they did email my passes to me. If email is always a possibility, it seems like it should have been done automatically. They responded to my emails, but never my voice mails, saying that they had sent the passes and they didn't know there was an issue. Again, it seems as though when you're mailing something like this that you should use mail services that track the package and ensure it gets to its final destination. Still, I am grateful that they did respond and did remedy the situation by emailing my passes.

I ordered 2 Paris Museum Passes on 6/2/17. Since I have not received any notice of shipment I left a message on 6/22 at 3PM E.S.T and I attempted a live chat and since no one was available I left a message that indicated a response in 24 hours. I also sent an e-mail. No response this afternoon so I again left a message on 6/22 at 3:55PM E.S.T and I attempted a live chat and since no one was available I left a message that indicated a response in 24 hours. I also sent another e-mail. Since we are leaving Friday morning 6/30 I need to know when I will receive these passes and it is frustrating that I can not communicate with someone. Response received this afternoon and my passes are coming tomorrow 6/24. They indicated that responses had been made by e-mail but they were not in my spam. I would now give 3 and a half stars since it is still frustrating not to be able to commucicate with someone by phone or a live chat.

We like to follow our early comment. Since DHL failed to deliver the passes in time, the city case dispatched the passes to our Paris hotel so the incident does not affect our vacation. Even further, the company offered a full refund to achieve the highest service qualify and maximum customer satisfaction. We are happy with the service and will use the in the future vacations. They earned our trust.