Excellent service
Excellent service. Our passes were delivered before our departure. Awesome communication, they always replied to our emails. I love The City Case.
By deborah123
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
263 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The City Case, Inc. is listed under Hobbies.
The City Case, Inc. (thecitycase.paris) has 263 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 208 reviews with 5 stars · Clear filters
Excellent service. Our passes were delivered before our departure. Awesome communication, they always replied to our emails. I love The City Case.
By deborah123
Excellent. Everything worked perfectly. Great communication with the company. Great service. I would recommend this company to anyone.
By Matt B.
I loved the experience with The City Case. Best customer service. The service is reliable (they ship the most up-to-date passes before your trip). I would recommend this company to anyone.
By Andrew W.
Excellent service. Very reliable, I got my passes before my trip. Customer service is very good. Thanks.
By Michel R.
Leaving for my trip in less than 2 months. Still have not received my pass and am getting pretty nervous. Hopefully Matt sees this and gets in contact with me ASAP. Thanks for your help in making this trip unforgettable!
By Chris N.
I bought my metro passes for Paris from this company about 2 months before my actual trip I stayed in contact with them as I was very nervous but let me tell you Matt who works there responded immediately to all my emails and always put me at ease and when I arrived to my hotel they passes were at the reception waiting for me, I totally trust them and would always get my passes from them Again thank you Matt for putting up with me Keep up the good work Azita
By azita J.
Amazing experience with The City Case. Excellent communication. I have bought several times with them and I am more than satisfied. They are the best!
By Gary S.
Excellent service & communication. I would recommend The City Case to anyone.
By Matt Le B.