easy to use and dependable!
will use them again! good prices and excellent service...
By DR BILL M.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
263 reviews
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The City Case, Inc. is listed under Hobbies.
The City Case, Inc. (thecitycase.paris) has 263 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
263 approved reviews, newest moderated first
will use them again! good prices and excellent service...
By DR BILL M.
The website is really easy to understand, the company is extremely responsive to questions, and I cant wait to use my CItyCase!
By Mary Alice M.
The best thing I could have done before my trip to Paris was to buy the pass to visit the Museum. It was so convenient. Line up was for at least 2 hours but I did not spend more than 10 minutes and that was for security check up. The people in the company were so helpful and answered my question promptly. I would recommend this company and their services to all my friends
By mehri M.
Ordered a month in advance. After 10 days and no notice of shipping of my docs, emailed and called. Finally received a response after phone message...been out of passes for a week so did overnight docs to me. Should have let me know they were out and not made me have to pursue. Also but package that included airport trans which turns out to be metro! Don't consider that airport trans. Would have expected shuttle at minimum. Very misleading. Why didn't they say meto vs airport trans! Also they advertise the availability of a live chat online...never online when I checked at all hours
By karen C.
We are so looking forward to our trip to Paris and the Paris Pass will help to make the trip less expensive and enable us to see lots of the city and its history. We are visiting Paris on a side trip while attending a family wedding. Hoping for good weather and a great experience.
By Jane G.
The website is very easy to use. Customer Service promptly answered our questions.
By Chicago T.
It was a great pass to have for the museum and the Metro
By George M.
They are like having an extended family I travel to Paris at least four times a year and they make my life very easy
By joseph N.