The Cheesecake FactoryReviews of thecheesecakefactory.com

Worst service on earth. Rude. Ordered to go for office After one hour I was told very rudely that there was no such order. Even though I had a confirmation number, No apology, No can I help make this better. Just a stare like I was wrong. No cars in the parking lot. Hope you fail miserably. I would not give this place one star.

Alicia from Cheesecake Factory at the Americana was very rude and sarcastic. I asked her about something and she kept asking me and let me repeat the question a few times, she got irritated after that.After reviewing my order she just hanged up the phone on me , I was not even done talking to her ( still have questions)Will never order or eat at that location ever again. I will never recommend this place, location to anyone. I hope the manager (Ashley) that I spoke to will really talk to her and teach her how to treat customers with respect. On the other hand, Five stars to Cheesecake Factory in Pasadena, I think it was Hanna, after the order she ask me if I needed anything else and was very polite. I highly recommend CF in Pasadena, their customer service is awesome.

I ordered takeout from Cheesecake Factory tonight. It was delivered through Door Dash. I live less than a mile away from the restaurant. The soft tacos were cold, not just cool, cold. The rice was cold and hard in clumps and had to be tossed. There is no way the food came direct to my home from the restaurant. It must have been out of the oven well over an hour. I will not order food from Cheesecake Factory or use Door Dash again.

Bad Cheesecake Factory night. We ordered from Cheesecake Factory tonight, 4/3/20, and it was horrible. The worst is the response I got when I called and spoke with Nicole, the manager. There was 4 missing items from our order and I called ahead to see if they still had the Town Square Picnic Blankets. The girl placed me on hold and went to check. She told me that they still had them. When my husband picked up the order they told him that they only got 50 and were gone awhile ago. I know this is a hard time for everyone, right now, and called to let the manager know that the orders weren't going out complete. She said she was sorry about that and didn't offer for us to come get it. With so many places hurting for business and doing take out, we will be placing our orders elsewhere. Like I said, I do understand what everyone is going through, but Nicole, as a manager should have resolved the situation better. Just an FYI to check your order before you leave OR before your delivery person leaves.

I think food is great restaurant is amazing but the coorporation is too greedy and in a time like this they are exposing workers to danger while all the bosses are isolating themselves and even avoiding meetings in person is such a disgrace I saw how they work ther is no barriers at the cash register and food handling I pray for all the workers for this SHAME ON YOU CHEESECAKE FACTORY

Have dined there for years. In Towson, yesterday, waited for take out cheesecake 10 full minutes as the counter person was preparing dishes for in service. Finally someone appeared, went to register & asked for my order. Commented I’d given it to the server 10 mins. Ago. NO apology simply this “can’t you see he’s busy,”. I walked out. I’m in my 70’s, very active & eat there frequently with family and friends until now. I will share this insult far and wide.

Total rip off.... I ordered a Cheesecake Factory Cheesecake that my local grocery store usually carries but was out of at the time I ordered. Same size and type. The grocery store usually charges for $16.00 but the actual Cheesecake Factory ships through Harry and Davids charged me $69.99 plus $15.00 for shipping. I called the Cheesecake Factory Directly before to check and they started it was a different recipe then the grocery store and actual would be a larger size. No not correct at all. It was actual the exact same that I got from the grocery store before but roughly $69.00 bucks cheaper. Don’t fall for the scam! Rip OFF!!!

My husband and I had dinner at the Cheesecake factory at the Ross Park Mall last night, and as for a Saturday night, we expected it to be busy. We were told we had a 60 to 80 min. wait, it ended up being two hours. Our pager quit working, and when my husband told them about it, they said they had tried paging us, then told my husband it would be a few more minutes, instead of taking us. Then when we did get paiged, we were moved to another area, and told they would call our name shortly. After being seated, no one came to wait on us right away, and so we sat. Finally our waitress came and took our drink order, and it took forever to get our drinks. When they came, they were in smaller glasses than the guests at the table beside ours. Our table was dirty, and we had no napkins. We asked for napkins, but she didn't come back with any, so we ended up taking them from another table. And the table that was sat after us had received there bread basket long before we did. And my husband's steak was burnt. We won't be going back. We will go to the one down in Pittsburgh next time, it is much better.