Charterly LLCReviews of thecharterly.com

Response from Charterly LLC· Oct 13, 2026

Hey ECl, Thank you so much for your kind review! We’re delighted to hear you had a smooth, enjoyable journey. It was a pleasure serving you, and we truly appreciate your trust in our service. We look forward to welcoming you again on your next trip! 😊 For any future bookings, feel free to give us a call at 877-693-0877. We’ll be happy to assist you! Team Charterly - Ray

Response from Charterly LLC· Oct 11, 2026

Hey Ben, Thank you so much for your kind review! We’re delighted to hear you had a smooth, enjoyable journey. It was a pleasure serving you, and we truly appreciate your trust in our service. We look forward to welcoming you again on your next trip! 😊 For any future bookings, feel free to give us a call at 877-693-0877. We’ll be happy to assist you! Team Charterly - Ray

Response from Charterly LLC· Oct 11, 2026

Hey Jaime, Thank you so much for your kind review! We’re delighted to hear you had a smooth, enjoyable journey. It was a pleasure serving you, and we truly appreciate your trust in our service. We look forward to welcoming you again on your next trip! 😊 For any future bookings, feel free to give us a call at 877-693-0877. We’ll be happy to assist you! Team Charterly - Ray

Response from Charterly LLC· Oct 8, 2026

Hi Tami, Thank you for your kind words! It was a pleasure working with you, and we’re honored to have been part of such a special occasion. We know how important punctuality is for wedding transportation. Our team works hard to coordinate each trip carefully and help your day run smoothly. Thank you again for choosing us and placing your trust in our team. We truly appreciate your recommendation and hope to serve you, your friends, and your family again in the future! For future bookings, feel free to call us at 877-693-0877. We’ll be happy to assist you! Team Charterly - Ray

Response from Charterly LLC· Oct 6, 2026

Hi Nicole, Thank you for your feedback :) We identified and resolved the issue with our toll-free number, and we appreciate you bringing it to our attention. We’d be glad to assist with your transportation needs again. For future bookings, please call us at 877-693-0877. Team Charterly - Ray

Response from Charterly LLC· Oct 5, 2026

Hi Ryan, Thank you so much for your kind words! It was a pleasure working with you, and we’re especially glad we could be part of such an important occasion. We understand how important being on time is for wedding transportation, as weddings are truly once-in-a-lifetime events. Our team always does its very best to coordinate and dispatch the buses and drivers on time to help ensure your special day runs smoothly. Thank you again for choosing us! We truly appreciate your trust and would be grateful if you recommended us to your friends and family. We look forward to serving you again! Team Charterly - Ray

Response from Charterly LLC· Oct 5, 2026

Thank you for sharing such a thoughtful review. We’re delighted to hear that our team made the planning process easy and stayed in touch throughout your trip. We’ll be sure to pass your kind words along to Michael—he’ll be glad to know his punctuality and professionalism made a difference. We’re happy the bus was clean, comfortable, and well suited to your group. Thank you for choosing Charterly. We’d be pleased to help with your future group travel! For future bookings, feel free to call us at 877-693-0877. We’ll be happy to assist you! Team Charterly - Ray

Response from Charterly LLC· Oct 5, 2026

We’re truly sorry that the bus breakdown disrupted your plans and inconvenienced you and your group. When we learned the bus was irreparable, we tried to contact you. As no replacement buses were available, we issued a full refund. We understand how frustrating this last-minute cancellation was, and we apologize for letting you down. We take feedback like yours seriously and are reviewing how we handled the situation so we can improve our communication and response. We’re also taking steps to help prevent this from happening again. Team Charterly - Ray