Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
129 reviews
The Catrina ShopSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Catrina Shop is the top online seller of fine, artistic, clay-ceramic sculpted, handcrafted Catrinas, that are delivered worldwide, bringing a classy touch of Mexican culture to homes and offices.
The Catrina Shop (thecatrinashop.com) has 129 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
129 approved reviews, newest moderated first
I have purchased 5 Catrinas from this Amazing shop! The design, craftsmanship and service is hands down the best I have ever received. Wonderful people and wonderful artisans!
By Amelia T.
Response from The Catrina Shop· Jun 21, 2023
Thank you Amelia! It really makes us happy to hear this! Thanks for your support!!!
BEAUTIFUL piece of art! Well worth it. Plus they even gave me the later advertised sale discount! Will definitely make another purchase in the future.
By M.Wyant
Response from The Catrina Shop· Jan 24, 2023
Dear Mia, Thank you for the kind words and for taking the time to write this review. We are happy to hear you like our products and our service and we look forward to serve you in the future. The Catrina Shop Team
Professional service. Arrived when stayed. Beautiful work!
By Steven S.
Response from The Catrina Shop· Jan 13, 2023
Dear Steven, We appreciate you taking the time for a review. Also, very happy to read your comment. The Catrina Shop Team
My Catrina is absolutely beautiful! The quality is outstanding! The packaging perfect. There is only one place to purchase a Catrina, and that's The Catrina Shop!
By Marsha
Response from The Catrina Shop· Jan 13, 2023
Dear Marsha, Thank you for the kind words! It's great to hear you are happy with your Catrina. The Catrina Shop Team
Mi Catrina Ramona es mas grande de lo que pense, todos los detalles estan muy bien hechos, es un trabajo hermoso, felicidades a la artista
By Miriam M.
Response from The Catrina Shop· Jan 13, 2023
Miriam, Gracias por tu review!! Nos da mucho gusto saber que estas contenta con tu Catrina. The Catrina Shop Team
The item , it's quality, value and security with which it was packaged for shipment deserve 5 stars. In the future, however, I will give the Shop a full month to ship because it did take almost 3 weeks to be placed in the mail, plus another in transit from Mexico. In a nutshell I will happily purchase from the Shop in the future!
By Michele M.
Response from The Catrina Shop· Jan 5, 2023
Dear Michele, Thank you for taking the time to write this review. We are glad to hear you are happy with your purchase and look forward to serving you again soon. We reviewed the delivery of your order and we confirmed that we delivered it to ups right on time, two weeks after your order was placed but maybe the confirmation email was a bit delayed, sorry for the confusion. The Catrina Shop Team
Beautiful !! These Ceramic/Clay Catrinas are a work of art that express themselves individually. Truly one of a kind. I’m so pleased with the Artist work and creativity that I have started my own collection. Customer service does an Excellent! Job in the packaging along with instructions as to how unpackaged with care.
By Delia Q.
Response from The Catrina Shop· Dec 7, 2022
Dear Delia, Thank you for such a detailed review of our products and services. It makes us really happy to hear you are satisfied with our work. We look forward to serving you again! The Catrina Shop Team
I ordered a beautiful Catrina in October 2022. The body was perfect but the head was damaged. I emailed the Catrina Shop and they were very accommodating. My new head arrived today and now she is complete. I couldn't be happier with the excellent service and amazing quality of my new Catrina.
By C. G.
Response from The Catrina Shop· Dec 2, 2022
Dear Christine, We are glad to hear you are happy with your purchase and with our service. We look forward to serving you again. The Catrina Shop team
