Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
129 reviews
The Catrina ShopSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Catrina Shop is the top online seller of fine, artistic, clay-ceramic sculpted, handcrafted Catrinas, that are delivered worldwide, bringing a classy touch of Mexican culture to homes and offices.
The Catrina Shop (thecatrinashop.com) has 129 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 3 reviews with 4 stars · Clear filters
The item ordered was broken. I contacted customer service & they remedied the problem. Very happy with there there response. Also, high marks for Miryam Rojano for her professionalism & for being so courteous! Thank you
By Gloria L.
Response from The Catrina Shop· Dec 26, 2023
Dear Gloria Glad we were able to resolve the issue! Happy to hear your words. We appreciate it! The Catrina Shop Team
The item , it's quality, value and security with which it was packaged for shipment deserve 5 stars. In the future, however, I will give the Shop a full month to ship because it did take almost 3 weeks to be placed in the mail, plus another in transit from Mexico. In a nutshell I will happily purchase from the Shop in the future!
By Michele M.
Response from The Catrina Shop· Jan 5, 2023
Dear Michele, Thank you for taking the time to write this review. We are glad to hear you are happy with your purchase and look forward to serving you again soon. We reviewed the delivery of your order and we confirmed that we delivered it to ups right on time, two weeks after your order was placed but maybe the confirmation email was a bit delayed, sorry for the confusion. The Catrina Shop Team
I am so happy with my order from the catrina shop! There was a little hiccup though. I purchased expedited shipping and unfortunately it was shipped standard. It didn’t get here by Xmas which I was hoping for but that’s ok! I reached out to customer service and Miryam was more than helpful. She apologized for the error and refunded me for the shipping. Things happen! When the catrina did arrive, she was gorgeous. My mom loves her so much. Will definitely purchase from here in the future !
By Sabrina S.
Response from The Catrina Shop· Jan 12, 2022
Dear Sabrina, Thanks for your kind words and for taking the time to post a review for us. We are sorry about the mistake on shipping but we are glad we could compensate you for that and most of all we are happy you and your mom liked your Catrina! The Catrina Shop Team
