It came broken but they are fast to…
It came broken but they are fast to respond and are replacing it
By Robert W.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
129 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Catrina Shop is the top online seller of fine, artistic, clay-ceramic sculpted, handcrafted Catrinas, that are delivered worldwide, bringing a classy touch of Mexican culture to homes and offices.
The Catrina Shop (thecatrinashop.com) has 129 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
129 approved reviews, newest moderated first
It came broken but they are fast to respond and are replacing it
By Robert W.
Always exquisite treasures! I owe three Catrina’s and they are just one-of-a-kind. Great shop.
By BG
Response from The Catrina Shop· Aug 5, 2024
Thank you so much for your wonderful review! We're thrilled to hear that you find our treasures exquisite and that you're enjoying your Catrinas. Each piece is crafted with care and passion, and it's incredibly rewarding to know they have found a special place in your collection. Your kind words and support mean the world to us. We look forward to serving you again and continuing to offer our customers unique, one-of-a-kind pieces. Warm regards, The Catrina Shop
Beautiful and high quality with lots of choices
By Carmen
Response from The Catrina Shop· Jun 24, 2024
Hi Carmen, we really appreciate your review :)
It took me quite awhile to free her from the packaging!
By Alison
Response from The Catrina Shop· Apr 5, 2024
Hi Alison, Thank you for your review! We take pride in ensuring our Catrinas make it to their destinations in one piece :) It does take a while to unwrap, but getting to see your Catrina in person makes it worthwhile!
The Catrina ordered was beautiful and she shipped without any damage. We receive your emails and look forward to seeing the Catrinas.
By Suzette U.
Response from The Catrina Shop· Mar 21, 2024
Dear Suzette, thank you for your business and your feedback! The Catrina Shop Team
The Catrina Shop has wonderful customer service and stand behind each and every Catrina o Catrine.. I have purchased several and am very please with each hand made sculpture I have received. I recommend them highly. Deb
By Deb G.
Response from The Catrina Shop· Feb 13, 2024
Dear Deb, thank you so much for your business and kind words! The Catrina Shop Team
My daughter loves her handmade dolls. I love that they are made for special events and holidays.
By Sandra E.
Response from The Catrina Shop· Jan 8, 2024
Dear Sandra Thanks for your kind feedback! The Catrina Shop Team
Great quality annd better than we expected Thank you Just great
By Gooduser
Response from The Catrina Shop· Jan 3, 2024
Michael, Thank you for your kind words! We are happy to hear you are satisfied!!! The Catrina Shop Team