Love
Love! Love! Love!
By Wanda
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
45 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Why the Owner Chose Other Gatlinburg Properties: We own a couple of cabins in the Gatlinburg area, but we fell in love with the amazingviews from almost every room. We also loved that the cabin can accommodate large families/groups, & we could offer...
The Cabin Rental Store (thecabinrentalstore.com) has 45 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
45 approved reviews, newest moderated first
Love! Love! Love!
By Wanda
My family and I had a trip planned for July 2020. None of us imagined the life we are all living with the presence of COVID 19. We didn't feel comfortable assembling from all over the country, and I requested an alternative to our stay this July. I was stunned at how easy this management company and owner were to work with. They've allowed us to reschedule, and we are SO looking forward to our future stay. I'm sure it will be wonderful. Thank you for "doing the right thing", as it really is a choice. You've earned my business now, and long into the future! Thank you!
By Anna R.
Very knowledgeable and professional.
By Adam
Rented a cabin in January, before Cover-19. Paid half in January, second half due in March. Also purchased the travel insurance. At the end of March, made the decision to cancel due to Cover-19. I was told to file a claim with the travel insurance company, I did of course ,denied. Attempted to resolve through credit card company, I was able to get half of my money back, still fighting to get back the second half ($1178.38). I have filed a complaint with the BBB, and will taking other legal action. I did read reviews before booking, and they were good, when I went back after this, the bad reviews are there and they are horrible, ranging from cleaning issues, to the same type of problem I am having . So buyer be ware!
By Susan
Great cabins! Nice rooms, beautiful views and a great get away!
By Erica
This was an amazing cabin. We will be back and will for sure stay with The Cabin Rental Store. Everything from booking to check out was perfect. Thank you for everything
By Devin
The cabins at the Cabin Rental Store have been a home away from home for many years. The cabins had everything we needed to function away from home. Barb has been our go-to person for all our bookings, and the process has always been seamless. The team, from booking to maintenance, has been very easy to work with. We are in Gatlinburg every year for our church marriage retreat, and the accommodations have been awesome staying here. We have rented the Foxwood, the Sycamore and the Gatlinburg Mansions. The views of the mountains and the amenities in the cabins are amazing. This is the perfect venue for your next getaway. We also rented the Gatlinburg Event Center this past year for an elegant event, and it was a great addition to our retreat. The space and the service were excellent.
By Marilyn
very helpful and friendly!
By Chris