Theater Seat StoreReviews of theaterseatstore.com

This was not a cheap purchase at $3300 all in. Fortunately the delivery was and seats looked as advertised. Boxes and packaging looked somehwat damaged at delivery but the product inside was fine. Given the large selection my approach was to go and see some of the styles at local stores but not all were available. The Edge was the style I had a chance to actually sit in and thats the one i decided to go with.

There were many options that we looked at before deciding to settle on the octane brand model 700 - which is also called the turbo model, The seating arrived fast with a few extra accessories that we purchased and we are enjoying our product every evening now for over a week. Would suggest going with power recline and make sure you don't pay for the in home delivery because setup of these seats took me less than 5 mins.....and i saved $200 by doing it myself.

The best decision I made in years. Been toying with the idea of building a home theater and finally came to getting the turbos and they arrived and are now sitting in my basement. My weekends have now changed forever and the idea of getting even more seats to entertain is now a SERIOUS consideration. One comment worth noting on the seats is the size is larger than one anticipates for the pictures. The seats are big and you will literally be dwarfed in them which i know some people like but kjust keep that in mind when ordering these. Make sure to get the power recline version of this model due to the size of the seating and the huge benefit of just pushing a button and reclining. It is worth the extra money every day of the week. My ultimate decision came down to this model and the blaze model, but there was a 10 day longer delivery eta on the blaze that pushed the final say in favor of the turbo model. Setup was simple due to the fact that the backs on this style come seperate out of the box to the base and can be pushed into the base in a second.

I PURCHASED THE OCTANE XL THEATER CHAIRS AND THE HIGHLY RECOMMENDED UNITERS PURE 5-YEAR WARRANTY; THEIR MOTTO “ONE GOOD INVESTMENT DESERVES ANOTHER.” THE CONTRACT CLEARLY STATES PROTECTION AGAINST MANY ISSUES INCLUDING STRUCTURAL FAILURES: • A STRUCTURAL OR COMPONENT FAILURE DUE TO A DEFECT IN MATERIALS AND WORKMANSHIP DURING NORMAL RESIDENTIAL USE. • BREAKAGE OF MECHANISMS. WITHIN ONLY 3 MONTHS OF USING MY NEW CHAIRS, I TOO HAD THE SAME EXPERIENCE AS DESCRIBED IN F MAIONE’S POST “THEY WANT YOU TO FLIP OVER EACH CHAIR EVERY TIME THE PORT COMES LOOSE.” THIS IS NOT AN EASY FIX. YOU NEED TO BE STRONG AND HAVE VERY LONG ARMS TO REACH INSIDE THE CHAIR TO HOLD THE CYLINDER WHILE TRYING TO REACH THE BOLT ON THE TOP OF THE ARMREST; LINE UP THE THREADS AND TWIST THE UNIT INTO PLACE. A MALE EMPLOYEE (NOT ALLOWED TO USE HIS NAME IN THIS REVIEW) IN CUSTOMER SERVICE WAS EXTREMELY ARROGANT ADMITTING THAT MANY CUSTOMERS HAD THE SAME ISSUE DUE TO THE POOR DESIGN AND WORKMANSHIP OF THE PORTS. HE ALSO SAID TO GO TO A HARDWARE STORE AND BUY LOCTITE AND APPLY IT TO THE BOLT WHEN SCREWING THE CYLINDER BACK INTO THE UNIT; THIS PRODUCT MAY HELP PREVENT THE PROBLEM FROM HAPPENING AGAIN, BUT NO GUARANTEE. HE TOLD ME THE CHAIR HAD TO BE FLIPPED OVER AND THE DUST COVER REMOVED TO GAIN ACCESS TO THE FALLEN PORT. I TOLD HIM THAT I WOULD DAMAGE THE FABRIC BECAUSE IT IS THIN AND STAPLED ONTO THE CHAIR. WOULDN’T THIS DAMAGE VOID MY WARRANTY SINCE IT WOULD BE DELIBERITALY DONE AND NOT “NORMAL RESIDENTIAL USE?” HE TOLD ME TO DO WHATEVER I WANT, BUT NEITHER THE MANUFACTURER NOR THE THEATER SEATS STORE WOULD SEND SOMEONE TO HELP ME. BUT I PAID EXTRA FOR THE ADDITIONAL WARRANTY SO I COULD HAVE PEACE OF MIND. THE MALE EMPLOYEE (NOT ALLOWED TO USE HIS NAME IN THIS REVIEW) TOLD ME I COULD CONTACT UNITER’S INSURANCE REGARDING MY POLICY, BUT THEY WOULD ONLY SEND ME BACK TO THEM. HE WAS CORRECT…AFTER NUMEROUS CALLS AND BEING TOLD THAT THE RETAILER SHOULD TAKE CARE OF THE POOR WORKMANSHIP BECAUSE THE PRODUCT IS STILL UNDER THE ONE-YEAR WARRANTY, I FINALLY GOT A UNITER’S SUPERVISOR ON THE PHONE. SHE ASSURED ME THAT THEIR LOCAL FURNITURE REPAIR COMPANY WOULD CONTACT ME TO SCHEDULE AN IN-HOME REPAIR. SHE EVEN SENT AN EMAIL TO ME THAT MORNING AT 10 A.M. CONFIRMING THIS CONVERSATION. HOWEVER, UNITER’S SENT ANOTHER EMAIL AT 4:45 P.M. , INFORMING ME THAT MY CLAIM WAS CANCELLED AND CLOSED. MY PHONE CALLS HAVE NOT BEEN RETURNED. DO NOT TRUST THE THEATER SEAT STORE, UNITER’S INSURANCE, NOR THE MANUFACTURER OF OCTANE PRODUCTS. I WAS CONCERNED ABOUT MAKING AN INTERNET PURCHASE AND WAS TOLD THAT THE EXTENDED WARRANTY WOULD COVER ANY PROBLEMS. NOT ONLY HAS MY EXPERIENCE BEEN A TREMEDOUS INCONVENIENCE, BUT ALSO A BREACH OF CONTRACT. BASED ON THE MALE EMPLOYEE'S (NOT ALLOWED TO USE HIS NAME IN THIS REVIEW) COMMENT THAT THOUSANDS OF CUSTOMERS HAVE HAD THE SAME UNRESOLVED PROBLEM, IS IT TIME FOR A CLASS ACTION LAW SUIT? BY THE WAY, THAT MALE EMPLOYEE'S (NOT ALLOWED TO USE HIS NAME IN THIS REVIEW) ATTITUDE OF DO IT YOURSELF, NO ONE IS GOING TO HELP YOU, AND “GO AHEAD…WRITE NEGATIVE REVIEWS AND TRY SUING US” IS WHAT MAKES HIM VERY, VERY ARROGANT.

AFTER 2 WEEKS OF OWNERSHIP 3 OUT OF 4 ACCESSORY PORTS BECAME LOOSE DUE TO POOR WORKMANSHIP AND DESIGN. I CONTACTED SALLY WHO WAS VERY NICE. SHE SOUNDED LIKE SHE WAS GOING TO HELP ME. I CONTACTED HER IN NOVEMBER AND IT IT NOW ALMOST MARCH AND THEY ARE NOT FIXED AND HAVE GOTTEN WORSE. I HAVE NOT BEEN ABLE TO USE ALL 4 OF MY PORTS DUE TO ITS SLOPPY LOOSE FIT. THE TRAYS TILT AND ITEM FALL OFF. THE SAME PROBLEM IS OBVIOUS WITH A WINE GLASS. 2 PORTS FELL COMPLETELY INTO THE ARM OF THE CHAIR AND HIT THE FLOOR BELOW. TODAY I SPOKE WITH A GENIUS ON THE PHONE SHE SAYS " OH ITS REAL EASY ALL OF OUR CUSTOMERS DO IT THEMSELVES ! SHE PROCEEDS TO TELL ME "SOME USE LOCTITE TO REMEDY THE POOR WORKMANSHIP FROM THE MANUFACTURER. HER ADMISSION THAT THERE IS AN ONGOING PROBLEM WAS HONEST AND ACCURATE. SO OF YOUR HANDY AND DO NOT MIND FLIPPING YOUR HEAVY FURNITURE OVER NUMEROUS TIMES A YEAR . THEN THIS IS THE PLACE FOR YOU. ITS A SHAME BECAUSE TH MATERIALS USED SEEM TO BE TOP QUALITY BUT THE WORKMANSHIP AND CUSTOMER SERVICE IS LOW QUALITY. I ASKED DO YOU HAVE AN INSTRUCTION SHEET? SHE SAYS NO BUT WE ARE WORKING ON SOME VIDEOS TO SHOW YOU HOW TO SERVICE OUR PRODUCTS YOURSELF!!! REALLY????!!!!!! .

I bought the turbo 700 series and they said it was their best seller . I bought this as a loveseat set . I was told by the salesman that they would already be put together when they arrive because I was concerned about that . They came as 2 seperated chairs and they do not go together . They just sit end to end which, if one chair moves , the recliners can wreck or tear material when they open . Poor workmanship,as both the chairs lean towards the side that has no arm.Customer service sucks with a passion as you can't get a straight answer and they love to repeat their opinion . They send out a service group who agreed with me to the hilt but ,theaterseatstore seat store will not do anything about it. I'm sending the chairs back and will have to forfeit 300.00 for the shipping charges .I had these chairs less than a month and I will not buy anything major online again.

I'm writing this review after ordering 6 seats back early summer 2015. The seats aren't too bad but definitely not the quality I was hoping for. I felt I got a reasonable price on them so I didn't fret too much when they showed up. They did however fail to leave two power modules when they were delivered. After 10 calls in over 6 MONTHS to the customer service department, I still don't have all 6 seats working properly! THEY SIMPLY DON'T CARE!!!! Admittedly I don't always take the time to make reviews but this experience with this company has been so abhorrent, I felt compelled to warn any future potential customers. Please consider buying somewhere else or you may be as sorry as I am for purchasing from them.

Approximately thirty days after delivery, my wife and I were asked if we would author a review of the theater seats we purchased from Theater Seat Store. We were told to be honest and express what we liked or disliked about both the quality of the seating and the service we received. We felt it would be more appropriate to wait until at least four months before commenting, which was last week. So, what do we think? In a word, excellent. We bought three of the black Magnolia leather power recliners (we had previously purchased two of them but from the local Best Buy store). Communication with Theater Store personnel was pressure-free and helpful. They followed up with us within a few days after we placed the order to confirm it. Then followed up a few days later to advise us as to an expected date of delivery which was to occur approximately ten (10) days hence. We were contacted before delivery to confirm availability, which when it occurred, was smooth and without issue, in large boxes, to our doorstep. The chairs were undamaged and came disassembled in two pieces that were easily taken downstairs to our screening room and installed. We have a total of five -- three in the front row and two in the rear on a raised platform. Fast forward three months of intensive use, and I can say that these seats are durable and extremely comfortable (cloud-like). The black leather is good quality, soft, supple. We've not had any issues with electronics or the mechanics of the foot and rear rests -- they operate as advertised. The cupholders and storage areas between each seat are convenient and unobtrusive. We were initially worried that the seats might be too large for the seating area in our theater (13' x 24') but we quickly discovered that the rear of the seats do not extend backward but downward and so we did not need to make any alterations to our layout. In the end, having gone through the experience, we can willingly recommend these seats and the Theater Seat Store for its service. The Theater Seat Store representatives understand how anxiety-ridden the process of purchasing seats is to customers who reside far away from the warehouse and who cannot try them out before purchasing. Like others, we read many horror stories about missed deliveries or damaged product, etc. and held our breath hoping that that didn't happen to us. The Theater Store completely "get" that psychology and go out of their way to assure it won't occur, and that if it does it will be remedied quickly and without fuss. Receiving that kind of peace of mind was so important to us and factored into our decision to use their company as opposed to the several other companies we contacted who didn't display that level of customer awareness.